Tracy Kammerer
Peoria, IL 61614, USA,IL
Summary
Dynamic Community Manager with a proven track record in tenant satisfaction and community engagement. Skilled in strategic planning, property inspections, and customer service, aimed at enhancing resident experiences and operational efficiency.
Overview
1
1
Certification
37
37
years of professional experience
Work History
Community Manager
Knoxville Pointe Apts.
Dunlap, IL
08.2022 - Current
- Developed and implemented community engagement programs to enhance resident satisfaction.
- Managed social media accounts to promote property updates and community initiatives.
- Trained new staff on customer service best practices and community policies.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Analyzed market trends to inform strategic marketing efforts for apartment leasing.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Collected and maintained careful records of rental payments and payment dates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Maximized rental income while minimizing expenses through effective planning and control.
- Implemented and enforced policies and procedures to maintain properties to the highest standards.
Asset Manager
Peoria Housing Authority
Peoria, IL
09.2018 - 08.2022
- Developed strategic plans for property acquisitions and dispositions aligned with community needs and market trends.
- Managed asset portfolios to optimize property performance and ensure compliance with federal regulations.
- Oversaw budgeting and financial reporting, enhancing fiscal accountability across multiple housing projects.
- Facilitated stakeholder engagement initiatives to strengthen relationships with residents, local government, and community partners.
- Mentored junior staff on best practices in asset management, fostering professional development and enhancing team effectiveness.
- Reviewed contract reports, bid proposals and requirements with senior management for accuracy and processing.
- Maintained compliance with regulatory standards through meticulous asset documentation and reporting.
Property Manager
Timberlane Apartments
Peoria, IL
06.1989 - 09.2018
- Oversaw daily operations, ensuring efficient property management and tenant satisfaction.
- Developed and enforced leasing policies to optimize occupancy rates and streamline processes.
- Implemented maintenance schedules to enhance property upkeep and reduce tenant complaints.
- Collaborated with vendors to negotiate service contracts, improving cost efficiency and service quality.
- Conducted regular property inspections, identifying areas for improvement and ensuring compliance with regulations.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Conducted thorough tenant screenings to ensure reliable and respectful a tenant base.
Skills
- Tenant and eviction laws
- Conflict resolution
- Resident relations
- Employee performance management
- Staff training
- Lease administration
- Daily operations management
- Community engagement
Certification
- Licensed [Broker - 2004
Timeline
Community Manager
Knoxville Pointe Apts.
08.2022 - Current
Asset Manager
Peoria Housing Authority
09.2018 - 08.2022
Property Manager
Timberlane Apartments
06.1989 - 09.2018