Tracy Hagstrom
Northlake
Summary
Dynamic administrative professional with experience at UPS and American Airlines, excelling in customer service and data entry. Proven ability to enhance operational efficiency through meticulous document preparation and effective communication. Skilled in office administration, adept at managing complex tasks while maintaining a high standard of accuracy and organization.
Overview
37
37
years of professional experience
Work History
Administrative Assistant
United Parcel Service, UPS
05.2014 - 09.2025
- Assisted in managing and coordinating fleet maintenance appointments for D,O.T. regulations.
- Supported document preparation, ensuring accuracy and adherence to company standards.
- Provided front desk support, greeting visitors and directing them to appropriate personnel.
- Maintained organized filing systems to enhance information retrieval efficiency while working with outside vendors.
Airfreight Agent
American Airlines
03.1989 - 09.2012
- Prepared international flight documents and load plans for cargo hold on aircraft.
- Collecting fees for and determining US Customs statues when working on front counter functions.
- Prepared inbound and outbound flight manifests.
Education
No Degree - Associate of Arts
Triton College
River Grove, IL05-1989
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Timeline
Administrative Assistant
United Parcel Service, UPS
05.2014 - 09.2025
Airfreight Agent
American Airlines
03.1989 - 09.2012
No Degree - Associate of Arts
Triton College
American Airlines Employee of the year 2004
In 2004, I was honored to receive the American Airlines award for transporting an Iraqi war military member to the airport terminal with my own car. He was able to make Thanksgiving Day home in time.
American Airlines Employee of the Year
In 2004 I was honored to receive the American Airlines Employee of the Year award. I drove an Iraqi war veteran to the airport terminal with my own vehicle. This way he was able to make his flight home in time for Thanksgiving Day.
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