Tracy Ciganek
Naperville
Summary
Customer success specialist with proven success at Tributary Sales Resources, driving revenue growth and enhancing customer engagement. Expertise in data analysis and project management, fostering strong client relationships. Implemented effective onboarding processes that ensure clients achieve goals and maximize value.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Volunteer
Young Naperville Singers
09.2023 - Current
- Contributed to strategic decisions and community engagement as a board member for Young Naperville Singers.
- Co-chaired school and non-profit committees to enhance community involvement and support initiatives.
- Organized and managed events and fundraisers, securing resources and ensuring timely execution.
- Applied creativity and time management skills to deliver projects on time and within budget.
Customer Success/Sales Support Specialist
Tributary Sales Resources
01.2019 - Current
- Customer Success for Vista Higher Learning SaaS platform: Manage a portfolio of 70+ K-12 school districts, partnering with administrators and educators to drive adoption, retention, and measurable learning outcomes. Level 1 Success Coaching certification in progress.
- Onboarding & Success Planning: Lead customer onboarding sessions, establish success plans and KPIs, and provide training to accelerate time-to-value.
- Health Monitoring & Engagement: Track usage metrics, identify risk indicators, and proactively conduct check-ins and QBRs (Quarterly Business Reviews) to ensure customers achieve their goals.
- Revenue Growth & Expansion: Surface upsell/cross-sell opportunities through deep knowledge of customer needs and product capabilities, contributing to increased renewal rates.
- Cross-Functional Collaboration: Work closely with Sales, Product, and Support teams to escalate and resolve issues, gather feedback, and influence roadmap priorities.
- Metrics & Reporting: Analyze adoption trends and report actionable insights to internal stakeholders, driving continuous improvement in customer experience.
- Operational Excellence: Coordinate order processing and fulfillment, streamline communication between sales teams and clients, and maintain a high level of service efficiency.
- Executed targeted email and phone campaigns to generate new business leads and reinforce customer relationships.
Account Executive
Foote Cone & Belding
New York
09.1999 - 08.2001
- Managed Taco Bell account for Northeast markets, driving targeted promotional strategies.
- Developed sales outlines and promotional plans, crafting effective copy for marketing initiatives.
- Secured advertising materials for stores, reinforcing marketing efforts across all locations.
- Analyzed market data to identify emerging trends and inform strategy adjustments.
Education
Bachelors of Arts - Broadcast Communication
University of South Florida
Tampa, FLSkills
- Customer account management
- Customer success strategies
- Customer engagement and support
- Customer satisfaction assessments
- Customer onboarding processes
- Lead generation and qualification
- Sales territory management
- Revenue growth strategies
- Sales support coordination
- Project management
- Cross-functional collaboration
- Data analysis
- Risk mitigation
- Marketing initiatives
- Brand alignment strategy
- Promotional event planning
- Salesforce and Zoho
- Microsoft Office Suite
- Rapport building techniques
- Problem resolution skills
- Order accuracy
- Problem resolution skills
Certification
- Level 1 Customer Success Management Certification
Timeline
Volunteer
Young Naperville Singers
09.2023 - Current
Customer Success/Sales Support Specialist
Tributary Sales Resources
01.2019 - Current
Account Executive
Foote Cone & Belding
09.1999 - 08.2001
Bachelors of Arts - Broadcast Communication
University of South Florida