Tracy Brown
Du Quoin
Summary
Dedicated Community Resource Coordinator with expertise in patient education, benefit enrollment, and resource coordination. Proven ability to enhance patient access to healthcare services and community resources.
Overview
38
38
years of professional experience
Work History
Community Resource Coordinator
Christopher Rural Health Planning Corporation
Christopher
09.2021 - Current
- Educated patients on using Healow App to improve engagement with their health management.
- Assisted patients with Medicare and Medicaid enrollment
- Facilitated Slide Fee Discount Application and payment arrangements for patients to ensure access to affordable care.
- Marketplace enrollment application
- Coordinated transportation logistics for patient appointments to enhance attendance and support care continuity.
- Assisted with medication discount resources
Office Administrative Assistant
First Baptist Church
Du Quoin
10.2014 - 09.2021
- Coordinated church events and scheduled meetings, enhancing collaboration among staff and volunteers.
- Payroll
- Processed vendor invoices and payments for accounts payable, ensuring timely financial transactions.
- Assisted with communication by preparing newsletters and bulletins for the congregation.
- Maintained inventory of office supplies and ordered materials.
- Provided administrative support by handling phone inquiries and greeting visitors.
- Processed donations and maintained financial records to support church operations.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
Office Assistant
McIntire Electric
Du Quoin
10.2001 - 08.2010
- Payroll
- Processed accounts payable transactions to support timely vendor payments.
- Managed accounts receivable functions to facilitate prompt collection of payments.
- Updated and organized inventory records to ensure accuracy and availability.
Patient Account Representative
Carbondale Clinic
Carbondale
08.1988 - 02.2001
- Resolved patient complaints regarding account balances, insurance coverage, and payment plans to enhance patient satisfaction.
- Addressed inquiries from patients, families, and external payers, facilitating effective communication and resolution.
- Entered and processed payment data accurately and confidentially to ensure reliable financial records.
- Created new patient files according to established procedures and protocols.
- Trained staff members to perform work activities and use computer applications.
- Answered telephones, directed calls, and took messages.
Education
Associate of Science - Elementary Education
John A Logan College
Carterville, IL12-2015
Associate of Applied Science - Office Assistance
Rend Lake College
Ina, IL05-1988
Skills
- Resource coordination
- Community outreach
- Patient education
- Benefit enrollment
- Application processing
- Billing support
- Office software applications
- Verbal communication
- Professionalism and etiquette
Timeline
Community Resource Coordinator
Christopher Rural Health Planning Corporation
09.2021 - Current
Office Administrative Assistant
First Baptist Church
10.2014 - 09.2021
Office Assistant
McIntire Electric
10.2001 - 08.2010
Patient Account Representative
Carbondale Clinic
08.1988 - 02.2001
Associate of Science - Elementary Education
John A Logan College
Associate of Applied Science - Office Assistance
Rend Lake College