Tracy-Ann Morris
Glen Ellyn
Summary
Seasoned professional with over 20 years of diverse experience, including sales and marketing strategy development at Grove Broadcasting Company. Adept at managing client relations, financial reporting, and quality control processes.
Overview
21
21
years of professional experience
Work History
Brand Specialist
Macy's Department Store
11.2024 - Current
- Researched and identified new opportunities for product and brand development.
- Researched market trends to identify customer needs and preferences for strategic planning.
- Follow up with customers
- Provide feedback to the store manager
- Meet monthly sales target
Postage Clerk
OSG
04.2023 - 10.2024
- Prepared financial reports, summaries, and updates to support management decision-making.
- Reconciled bank statements with internal records to keep correct account information.
- Managed and recorded all aspects of invoices, receipts, and payments within the accounting system.
Freelance Sales & Marketing Executive (Remote)
Grove Broadcasting Company (IRIE FM)
09.2017 - 05.2023
- Developed and executed sales strategies, leading to the preparation and management of client contracts.
- Maintained responsibility for the Accounts Receivables process, ensuring prompt and correct invoicing and payment tracking.
Quality Control Specialist
OSG
01.2023 - 04.2023
- Reviewed job specifications and conducted initial quality checks, ensuring compliance with customer requirements before production began.
- Performed random audits throughout the production process, documenting results and effectively communicating with the production team to halt operations upon detection of quality issues.
- Inspected finished work for accuracy and completeness in alignment with customer specifications and postal regulations, recording internal quality discrepancies when found.
Guest Service Agent
Econo Lodge
04.2019 - 05.2020
- Managed guest check-in and check-out processes, ensuring seamless transitions and elevated levels of customer satisfaction.
- Executed daily shift reports reconciliation and handled reservation creation, complemented by proficient handling of guest inquiries and filing responsibilities.
Receptionist-Broadcast Assistant-Sales Representative
Grove Broadcasting Company (IRIE FM)
11.2006 - 06.2017
- Managed switchboard operations by efficiently handling incoming, outgoing calls, and keeping detailed call logs.
- Supported key cultural events by collaborating with other on tasks for the Annual Marcus Garvey Celebration and Jack Ruby Festival.
- Organized and archived daily presenter playlists along with on-air entertainment and magazine programs, ensuring meticulous record-keeping.
Administrative Assistant
Greg Chung Texaco
02.2004 - 10.2006
- Managed Accounts Receivable and Accounts Payable, ensuring correct financial record-keeping and processing of monetary transactions.
- Compiled and recorded daily and weekly gas sales data to prepare comprehensive weekly sales reports.
Education
Associates of Arts Degree - Psychology
College of Dupage
Glen Ellyn, IL11.2026
School Leaving Certificate - Caribbean Examination Council Passes: English Language, Social Studies, Typewriting, Office Procedures, Principles of Business
Ferncourt High
St. Ann, Jamaica06.2002
Skills
- Market research analysis
- Customer engagement strategies
- Digital marketing proficiency
- Trade show representation
- Copywriting and editing
- Email marketing campaigns
- Event planning and execution
- Client experience management
- Sales monitoring
- Marketing communications
Macy's Magic Maker 2024
I was recognized as a Macy's Magic Maker for 2024 for my outstanding performance as a seasonal associate. i joined the team just a week before Thanksgiving and quickly adapted to the fast paced environment. Through excellent customer service, a strong work ethic and my ability to do well under pressure , I made a meaningful impact during one of the busiest times of the year. My efforts were acknowledged during the company's award ceremony in February 2025.
Timeline
Brand Specialist
Macy's Department Store
11.2024 - Current
Postage Clerk
OSG
04.2023 - 10.2024
Quality Control Specialist
OSG
01.2023 - 04.2023
Guest Service Agent
Econo Lodge
04.2019 - 05.2020
Freelance Sales & Marketing Executive (Remote)
Grove Broadcasting Company (IRIE FM)
09.2017 - 05.2023
Receptionist-Broadcast Assistant-Sales Representative
Grove Broadcasting Company (IRIE FM)
11.2006 - 06.2017
Administrative Assistant
Greg Chung Texaco
02.2004 - 10.2006
School Leaving Certificate - Caribbean Examination Council Passes: English Language, Social Studies, Typewriting, Office Procedures, Principles of Business
Ferncourt High
Associates of Arts Degree - Psychology
College of Dupage
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