Traci Hinshaw

• Led cross-functional teams to deliver complex service projects on time and within budget. This included projects related to total rewards, employee wellness, digital experience, and employee communications.
• Consulted with large and small clients regarding best practices for optimal user experience, engagement, and utilization of employer benefits.
• Streamlined communication processes, enhancing collaboration among stakeholders.

• Subject matter expert for pension and cross-service client requirements, owning requirements changes and developing new requirements to address gaps or new plan developments.
• Managed change control process, including budget, project plan, acceptance testing and general deployment.
• Integrated functional areas within the team to provide satisfactory participant and client experience.
• Contributed to initiatives and projects across the team, BU and division, such as training and development.

• Established and managed resource plans for system administration of pension benefits for all Midwest clients. Analyzed business priorities, identified risks and adjusted staff as needed, while holding managers (direct reports) accountable for quality delivery using metrics and client feedback.
• Implemented best practices for project management methodologies, driving consistency across multiple projects and functional areas.
• Collaborated with senior leadership to align project objectives with broader business strategies and priorities.
• Managed the development of associates including performance management, career planning, mentoring, and coaching.
• As Manager of Managers, guide and coach direct reports in associate situations such as performance management, reviews, etc.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goal of reducing escalated issues by partnering with client teams and managers.

Increasing level of management and accountability related to pension benefits administration (systems & QA management, operational support, and vendor integrations).