Tracey Phillips
Chicago
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Warehouse Order Picker
Concordance Healthcare Solutions
Chicago
05.2024 - 02.2025
- Selected and packed medical supplies according to order specifications.
- Operated warehouse equipment for efficient material handling.
- Used RF scanner to pick items from bins and complete orders.
- Assisted in loading and unloading delivery trucks efficiently.
- Transported goods within the warehouse using manual or electric powered lift trucks.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Collaborated with team members to ensure that all tasks were completed on time.
- Organized order picking by utilizing bin locations, product codes, and other identifying information.
- Stacked picked items onto pallets according to customer specifications and delivery deadlines.
- Selected products and items from shelves and pallets for customer orders.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Maintained cleanliness and organization of storage areas.
Food Prep/Concession Stand/Cook Shift Leader
Bluecrew
Chicago
03.2021 - 02.2024
- Prepared ingredients by chopping, slicing, and measuring for daily menu items.
- Assisted chefs in cooking tasks by following recipes and cooking techniques accurately.
- Operated kitchen equipment, including ovens, mixers, and slicers safely and efficiently.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Checked freshness of food and ingredients prior to use.
- Organized walk-in coolers and freezers according to established guidelines.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Maintained cleanliness and organization of kitchen workstations and food storage areas.
- Prepared and served food items to customers efficiently.
- Operated cash register and processed customer transactions accurately.
- Managed inventory levels and restocked supplies as needed.
- Performed opening, closing duties including setting up, breaking down equipment and cleaning work areas.
- Assisted with stocking shelves and restocking supplies as needed.
- Answered patron questions about menu items, pricing and potential food allergy risks.
- Greeted customers and provided excellent customer service.
- Operated a cash register to process payments for food items.
- Served food and beverages with focus on quality items and superior service.
- Trained new employees on proper procedures for running the concession stand.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
- Collaborated with team members to coordinate efficient meal service during peak hours.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Set up and performed initial prep work for soups, sauces, and salads.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Hostess/Cashier/ Customer Service
Bluecrew
Chicago
03.2021 - 02.2024
- Greeted guests warmly and ensured a pleasant dining experience.
- Managed reservations and organized seating arrangements efficiently.
- Communicated wait times to guests accurately and courteously.
- Collaborated with kitchen staff to maintain smooth service flow.
- Supported event coordination by preparing dining areas for special occasions.
- Greeted guests warmly upon arrival, seating them promptly.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assisted servers in bussing tables when needed during busy periods.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Accurately recorded customer information into reservation system.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Resolved customer complaints professionally in accordance with company policy.
Busser/Utility Dishwasher
Walnut Room
Chicago
08.2022 - 12.2023
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Ensured all tables were clean and ready for new customers, maintaining a hygienic dining environment.
- Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
- Replenished napkins, condiments, silverware and glassware as needed.
- Operated industrial dishwashing equipment for efficient cleaning of kitchenware.
- Adhered to sanitary regulations to prevent contamination with food products.
- Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
- Sorted clean dishes in appropriate storage areas for easy and accessible use.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Swept and mopped floors at end of shift to comply with sanitary regulations.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Followed safety protocols throughout shift including wearing protective gear like gloves and aprons when handling hazardous materials like cleaners or chemicals.
- Stocked shelves with clean glasses, plates, cups, flatware, pots, pans. as needed.
- Loaded dirty dishes into washers and unloaded clean dishes from washers onto racks for drying.
- Maintained cleanliness and organization of dishwashing and kitchen areas.
- Cleared tables promptly after guests departed to prepare for new guests, minimizing wait times.
- Assisted in the training of new bussers, sharing knowledge and best practices.
Dishwasher
Intercontinental Hotel
Chicago
08.2022 - 11.2023
- Maintained cleanliness of dishes and kitchenware in high-volume environment.
- Operated dishwashing equipment efficiently for optimal sanitation.
- Assisted kitchen staff by providing clean utensils and plates promptly.
- Kept workstation clean and organized for improved efficiency during shifts.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
- Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
Housekeeping Room Attendant
Hyatt
Chicago
08.2021 - 08.2022
- Maintained cleanliness and organization of guest rooms and public areas.
- Replenished supplies and amenities in guest rooms daily.
- Inspected rooms for maintenance issues and reported to management.
- Collaborated with team members to ensure timely completion of tasks.
- Trained new staff on housekeeping procedures and company standards.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Inspected all assigned rooms upon completion of cleaning duties.
- Removed trash, recycling and linens from rooms to transport to designated areas.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Responded promptly to requests from guests and other departments.
- Provided guests with information on hotel services and room features.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Assisted in laundry operations when needed by sorting linens and loading machines.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Communicated with maintenance team on damages to repair.
Banquet Server
AYS Staffing
Chicago
04.2019 - 02.2020
- Set up banquet tables and chairs according to event specifications.
- Served food and beverages to guests in a timely manner.
- Greeted guests upon arrival and provided assistance throughout the event.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Demonstrated knowledge of menu items, ingredients, and preparation methods.
- Replenished beverages throughout meal service as needed.
- Served orders by picking up and delivering selections from kitchen.
- Served food and beverages to customers.
- Ensured that all dishes were served at the correct temperature.
- Communicated with chefs regarding any special requests from guests.
- Maintained cleanliness and organization of the dining area during events.
Bartender/ Barback
HSS Hospitality Solutions
Chicago
01.2018 - 07.2019
- Prepared and served a variety of beverages to guests.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Provided drink suggestions to customers based on their preferences.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Neatly sliced and pitted fruit for garnishing drinks.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Greeted guests with friendliness and professionalism.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Assisted with opening and closing procedures, including cleaning and restocking.
- Supported serving staff in delivering accurate and well-presented food orders.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
Hotel Room Attendant
St.Clair Hotel
Chicago
05.2018 - 05.2019
- Cleaned and sanitized guest rooms to ensure a comfortable stay.
- Followed instructions from supervisors about special cleaning projects that may arise.
- Inspected vacant rooms for necessary repairs or replacements before assigning them to guests.
- Delivered amenities such as flowers or champagne upon request from guests.
- Responded quickly to guest inquiries and delivered linens and personal care items upon request.
- Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators.
- Managed linen cart by keeping neat and organized.
- Supplied guests with requested items such as extra pillows, blankets, towels and toiletries.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Swept and damp-mopped private stairways and hallways.
- Reported damage or theft of hotel property to management.
- Replenished supplies in rooms and public areas throughout the hotel.
Hostess/ Cashier
Ramada Inn Lake Shore Cafe
Chicago
06.2012 - 07.2015
- Greeted and seated guests promptly upon arrival.
- Managed restaurant reservations using the booking system effectively.
- Handled guest inquiries and concerns with professionalism and care.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Counted and balanced cashier drawers.
- Discounted purchases by scanning and redeeming coupons.
- Balanced daily transactions on a computerized point-of-sale system.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered customer questions and provided store information.
- Performed other duties as assigned by management.
- Collected payments and provided accurate change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Received and recorded patrons' dining reservations.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Assigned patrons to suitable tables according to server rotation.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phones promptly to record and confirm reservations.
Telemarketing Sales Representative
Teleservice Direct
Lafayette
07.2011 - 12.2011
- Conducted outbound calls to potential customers for product promotions.
- Engaged clients through persuasive communication to generate sales leads.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Provided product information, pricing details and special offers to interested customers.
- Recorded customer contact information, sales activities and other relevant data into company database system.
- Received incoming calls from customers inquiring about products or services.
- Reached out to multiple potential accounts each month.
- Identified opportunities to cross-sell products and services to existing customers.
- Dialed past and prospective client phone calls to update on newest products and services, inquiring as to current and future needs and setting appointments to pursue opportunities.
- Achieved established sales targets by generating new customer accounts.
Hotel Room Attendant
Holiday Inn Select Hotel
Lafayette
02.2009 - 03.2011
- Cleaned and sanitized guest rooms to ensure a comfortable stay.
- Replenished supplies in rooms and public areas throughout the hotel.
- Assisted guests with special requests for amenities and services.
- Organized linen carts and storage areas for efficient workflow.
- Checked in arriving guests and checked out departing guests.
- Cleaned and returned vacant rooms to occupant-ready status.
- Disinfected surfaces using appropriate chemicals to ensure sanitary conditions are maintained at all times.
- Replenished each guest room with water glasses, toiletries and paper products.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Reported any missing or damaged items found while cleaning rooms to supervisor immediately.
Crew Member
Mc Donalds, Chris Taylor
Chicago
02.2008 - 01.2009
- Prepared food items according to McDonald's standards and procedures.
- Operated kitchen equipment safely and efficiently during peak hours.
- Provided excellent customer service by taking orders and addressing inquiries.
- Maintained cleanliness of dining area, kitchen, and food preparation surfaces.
- Stocked supplies and ingredients to support timely order fulfillment.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Waitress
Holiday Inn Select Hotel
Lafayette
09.2005 - 11.2007
- Provided excellent customer service to ensure guest satisfaction during dining experiences.
- Took accurate orders and communicated them to kitchen staff promptly and clearly.
- Maintained cleanliness of dining area and ensured tables were set properly for guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Replenished beverages when necessary.
- Prepared checks accurately and processed payments promptly.
- Served alcoholic beverages responsibly in accordance with state laws.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Cashier
Mc Donalds
Lafayette
04.2004 - 06.2005
- Processed customer transactions efficiently at a high-volume retail environment.
- Maintained accurate cash drawer and balanced register daily.
- Collaborated with team members to ensure smooth store operations.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
Education
High School Diploma -
Hyde Park Career Academy
Chicago, IL06-2003
Malcolm X College
Chicago, ILSkills
- Order fulfillment
- Food preparation
- Equipment operation
- Customer service
- Safe food handling
- Teamwork and collaboration
- Safety
- Integrity and honesty
- Cash handling
- Problem-solving
- Workplace safety
- Point-of-sale system
- Self-discipline
- Safety awareness
- Taking orders
- Sanitation protocols
- Sanitizing
- Initiative and Self-motivation
- Product knowledge
- Clear communication
- Basic math
- Beverage preparation
- Table setting
- Flexible schedule
- Tool and equipment use
- Supplies monitoring and restocking
- Willingness to learn
- Food running
- Interactive communication skills
- Multitasking and organization
- Positive company representation
- Diversity awareness
- Customer engagement
- Workplace efficiency
- Team contributions
- Assertiveness
- Hospitality service expertise
- Housekeeping
- Point-of-sale transactions
- Communication skills
- Attention to detail
- Task prioritization
- Safety compliance
- Problem solving
- Sanitation practices
- Crew leadership
- Resilience and persistence
Certification
Illinois Food Handler Card 9/12/2022- 9/1/2025
Basset Card 6/26/2023- 6/26/2026
CPR & First Aid/ BLS Provider 11/18/2024- 11/18/2026
Timeline
Warehouse Order Picker
Concordance Healthcare Solutions
05.2024 - 02.2025
Busser/Utility Dishwasher
Walnut Room
08.2022 - 12.2023
Dishwasher
Intercontinental Hotel
08.2022 - 11.2023
Housekeeping Room Attendant
Hyatt
08.2021 - 08.2022
Food Prep/Concession Stand/Cook Shift Leader
Bluecrew
03.2021 - 02.2024
Hostess/Cashier/ Customer Service
Bluecrew
03.2021 - 02.2024
Banquet Server
AYS Staffing
04.2019 - 02.2020
Hotel Room Attendant
St.Clair Hotel
05.2018 - 05.2019
Bartender/ Barback
HSS Hospitality Solutions
01.2018 - 07.2019
Hostess/ Cashier
Ramada Inn Lake Shore Cafe
06.2012 - 07.2015
Telemarketing Sales Representative
Teleservice Direct
07.2011 - 12.2011
Hotel Room Attendant
Holiday Inn Select Hotel
02.2009 - 03.2011
Crew Member
Mc Donalds, Chris Taylor
02.2008 - 01.2009
Waitress
Holiday Inn Select Hotel
09.2005 - 11.2007
Cashier
Mc Donalds
04.2004 - 06.2005
High School Diploma -
Hyde Park Career Academy
Malcolm X College
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