Tracey McAllister
PRODUCT MANAGER
Taylorville,IL
Summary
Results-driven Product Manager and UX/UI Leader with a strong background in SaaS product development, user experience strategy, and data-driven decision-making. Experienced in leading cross-functional teams, defining product roadmaps, and driving business value through customer-centered design and Agile methodologies. Adept at feature development, backlog management, and competitive research, ensuring products align with market demands and user needs. Proven success in stakeholder engagement, customer advocacy, and product improvement strategies, leveraging data analytics, usability testing, and business intelligence tools to enhance product performance. Passionate about bridging the gap between design, development, and business strategy to deliver high-impact solutions.
Developed skills in collaborative and fast-paced tech environment, with focus on intuitive design and user experience. Specialize in creating visually appealing and user-friendly interfaces, utilizing tools like HTML and CSS. Seeking to transition into new field, leveraging strong design and development skills.
Offering solid foundation in design principles and front-end technologies, eager to learn and grow in UI-focused environment. Brings familiarity with HTML and CSS, with ability to quickly grasp new tools and frameworks. Ready to use and develop skills in user interface design and front-end development in Project Management role.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Sr UX UI Engineer - Product Manager
Optum
Schaumburg, Illinois
04.2020 - 03.2025
- Led cross-functional teams across UX, product, and engineering to define and execute product vision, strategy, and roadmap, ensuring alignment with business objectives and user needs
- Developed and maintained scalable design systems, integrating Figma and Rally to enhance collaboration, standardize UI components, and streamline workflow efficiency
- Evangelized UX best practices, fostering a user-first mindset across teams and ensuring user experience became a core focus in product development
- Championed user-centered design, conducting UX research, market analysis, and customer engagement studies to optimize product experiences and increase adoption rates
- Managed and prioritized product backlogs, defining and refining epics, features, and user stories to drive Agile sprint planning and execution
- Spearheaded usability testing initiatives, implementing A/B testing, heuristic evaluations, and performance metrics tracking (KPIs, OKRs) to improve usability, increasing task efficiency by 30%
- Drove stakeholder engagement, presenting roadmap strategies, usability findings, and business impact assessments to executive leadership and product teams
- Optimized product release cycles, reducing delivery time by 35% through CI/CD automation, Agile methodologies, and iterative development workflows
- Implemented AI-driven UX enhancements, applying cognitive UX psychology and machine learning to personalize user experiences and improve digital accessibility
- Managed risk and compliance, ensuring adherence to WCAG, ADA standards, and mitigating usability pain points through proactive feature testing and iteration
- Conducted user research and created user personas, ensuring a tailored approach to UI design.
- Increased customer satisfaction with visually appealing and accessible website designs.
- Contributed to the development of company-wide best practices for UI engineering processes, enhancing overall productivity levels within the organization.
- Enhanced user experience by designing and implementing intuitive UI components for web applications.
- Developed reusable codes and libraries for future use, streamlining the development process.
- Improved conversion rates by analyzing user behavior data and refining UI elements accordingly.
- Collaborated with cross-functional teams to create seamless user flows, improving overall product usability.
- Presented creative solutions to complex problems, resulting in increased client satisfaction and retention rates.
- Actively participated in sprint planning meetings, ensuring alignment between project goals and deadlines while addressing potential roadblocks early on.
- Coordinated with UX designers to translate wireframes into fully functional UI prototypes.
- Implemented A/B testing methodology to identify successful interface patterns for maximum user engagement.
- Consistently met deadlines and exceeded expectations on assigned tasks through diligent time management and excellent organizational skills.
- Ensured adherence to established style guides and brand standards throughout all projects, maintaining visual consistency across platforms.
- Mentored junior UI engineers, fostering a culture of continuous learning within the team.
- Implemented responsive design principles, delivering a consistent user experience on various screen sizes.
- Developed user-friendly web forms with validation and error handling.
- Completed full redesigns of existing websites to improve navigation, enhance visuals and strengthen search engine rankings.
- Collaborated with in-house web designers to create sleek and innovative UI design.
- Collected, defined and translated user requirements into project designs and implementation plans.
- Proved successful working within tight deadlines and a fast-paced environment.
- Delivered user support to clients to train, educate and answer questions.
- Spearheaded production of page content such as visuals and text copy to meet project specifications.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Coordinated project planning and execution with team members and team leads.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Managed stakeholder expectations effectively throughout the entire product development process.
- Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
- Managed product demonstrations and testimonials for performance evaluation.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Coordinated design meetings and decisions with internal departments and teams.
- Analyzed metrics to measure product performance.
- Implemented Agile methodologies for more efficient project management and team collaboration.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Set goals and formalized policies to maximize team performance and keep project on-task.
- Spearheaded the creation of detailed user guides for enhanced usability of newly launched products.
- Led cross-functional teams to deliver high-quality products on time and within budget constraints.
- Increased customer satisfaction, gathering and incorporating extensive user feedback into product improvements.
- Improved product lifecycle management, streamlining processes from concept to launch.
- Developed comprehensive product roadmaps, setting clear vision and direction for development team.
- Enhanced product usability, overseeing user interface design improvements based on user testing and feedback.
- Drove innovation within product line, identifying and pursuing opportunities for new features and enhancements.
- Conducted comprehensive market research to identify emerging trends, ensuring our product line remained competitive and relevant.
- Implemented robust data analysis practices to guide product development, leveraging user data to inform decision-making.
- Streamlined internal communication, implementing agile methodologies to enhance team productivity and project transparency.
- Coordinated with design and media teams to develop high-quality creative assets.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Mentored local personnel on best practices and protocols to maximize productivity.
Application Development Analyst - UX UI Engineer
Accenture (Best Buy)
Richfield, MN
05.2019 - 01.2020
- Here’s your optimized ATS-friendly list, eliminating redundancies and combining similar points while maintaining clarity and impact:
- Developed and optimized three internal enterprise applications, implementing scalable UI components and front-end architectures to enhance usability and performance.
- Applied UX development principles, integrating interaction design, information architecture, and usability heuristics to create intuitive digital experiences.
- Led the development of dynamic, accessible user interfaces, ensuring WCAG and ADA compliance and cross-platform consistency.
- Engineered interactive prototypes and wireframes, validating designs through usability testing, A/B testing, and iterative feedback loops to improve system responsiveness for 300,000+ users.
- Developed UI components using proprietary technology, integrating YAML-based configuration for customization and automation.
- Collaborated with Product Owners, UI Developers, and cross-functional teams, using JIRA and Rally to manage sprints, refine user stories, and align UX/UI initiatives with business requirements.
- Improved code quality and reduced application errors through thorough testing, debugging, and adherence to coding best practices.
- Maintained and updated technical documentation, product specifications, user manuals, and training materials to support stakeholders and customers.
- Implemented responsive design principles, delivering a consistent user experience across devices and screen sizes.
- Developed reusable code libraries, streamlining the development process and improving scalability.
- Translated wireframes into fully functional UI prototypes, coordinating with UX designers to enhance product usability.
- Actively participated in sprint planning, ensuring alignment between project goals, deadlines, and potential roadblocks.
- Conducted unit testing and troubleshooting, resolving technical issues efficiently within tight deadlines.
- Delivered customer support training, educating users on key application features and functionality.
- Successfully worked in fast-paced, deadline-driven environments, delivering high-quality software applications on time and within budget.
UX UI Engineer
Caterpillar
East Peoria, Illinois
06.2018 - 12.2018
- Designed and developed interactive machine control interfaces, applying cognitive UX principles and human-centered design to enhance usability and optimize task efficiency
- Led UX interaction research, conducting usability testing, heuristic evaluations, and feedback loops to refine touchscreen performance and interaction design for heavy machinery operators
- Developed a scalable UI components library, ensuring visual consistency, reusability, and design system standardization across digital applications
- Implemented wireframing, prototyping, and interactive design solutions, collaborating with cross-functional teams to enhance user workflows
- Conducted stakeholder interviews and contextual inquiries, integrating user feedback into iterative design improvements to reduce operator error rates by 30%
- Applied accessibility and ergonomics principles, optimizing interfaces for efficiency, usability and compliance with industry best practices
- Developed reusable codes and libraries for future use, streamlining the development process.
- Implemented A/B testing methodology to identify successful interface patterns for maximum user engagement.
- Ensured adherence to established style guides and brand standards throughout all projects, maintaining visual consistency across platforms.
- Implemented responsive design principles, delivering a consistent user experience on various screen sizes.
- Enhanced user experience by designing and implementing intuitive UI components for web applications.
- Stayed informed about emerging technologies and industry trends through attending conferences and workshops; utilized this knowledge for ongoing improvement of existing products services.
- Conducted user research and created user personas, ensuring a tailored approach to UI design.
- Presented creative solutions to complex problems, resulting in increased client satisfaction.
- Conducted unit testing to deliver optimal browser functionality.
- Took concepts and produced design mockups and prototypes to strengthen designs, enhance user experiences and improve site interactions.
UX Strategist Designer
Country Financial
Bloomington, IL
12.2017 - 04.2018
- Company Overview: (Contract)
- Led UX research initiatives, conducting usability testing, stakeholder interviews, and feedback loops to refine customer portal interactions and improve user engagement
- Managed end-to-end UI design workflows, developing wireframes, interactive prototypes, and design system components to ensure visual consistency and scalability
- Oversaw project timelines and deliverables, aligning UX strategy with business goals, development roadmaps, and cross-functional collaboration
- Facilitated focus group discussions and A/B testing, gathering actionable insights that directly influenced product enhancements and UX optimization strategies
- Applied WCAG accessibility compliance, ensuring that digital solutions met regulatory requirements and provided an inclusive user experience
- (Contract)
- Implemented innovative solutions for optimizing processes, resulting in increased efficiency and reduced costs.
- Developed comprehensive strategies by analyzing market trends and consumer behavior to drive business growth.
- Collaborated with cross-functional teams to develop and execute strategic initiatives aligned with organizational objectives.
- Led brainstorming sessions, fostering a culture of innovation and creative problem-solving within the organization.
- Enhanced team productivity, fostering collaborative environment and implementing agile methodologies.
- Drove innovation by encouraging culture of creativity and experimentation within team.
- Fostered strong customer relationships to gather insights and tailor products to meet their needs.
- Analyzed competitor strategies to stay ahead of industry trends and adjust company tactics accordingly.
- A-B tested ad campaigns to optimize performance and drive improved ROI.
- Monitored and evaluated website analytics to identify trends and opportunities for improvement.
- Optimized website content and images to improve search engine rankings.
- Designed eye-catching promotional materials, driving increased event attendance and participation rates.
- Developed innovative design concepts for improved brand recognition and customer engagement.
- Collaborated with cross-functional teams to ensure cohesive branding across all marketing materials.
- Conducted user research to identify pain points, leading to more intuitive interface.
- Established user feedback loop for ongoing product improvement, enhancing customer loyalty.
- Championed integration of accessibility standards into new projects, making products usable for wider audience.
- Conducted A/B testing for various design elements, leading to improved conversion rates on key landing pages.
- Created detailed wireframes and mockups to communicate design ideas effectively to cross-functional teams.
- Elevated user experience by redesigning navigation flow of company's main product website.
- Organized and led creative workshops to explore innovative design solutions.
- Identified design requirements for each project.
- Created sketches and technical drawings to present design concepts to clients.
- Analyzed feedback from customers and staff to refine design concepts.
- Developed prototypes for testing and presentation purposes.
- Coordinated with other departments to comply with industry regulations.
- Collaborated with senior management to develop, review and finalize design concepts.
- Applied skill in color theory and composition to bring client visions to fruition.
- Utilized various software programs to conduct usability testing to increase production by 35%
UX UI Engineer
Wipro Limited
East Brunswick, New Jersey
12.2011 - 11.2017
- Led UX strategy and UI design execution for enterprise clients, including T-Mobile, Capital One, and Lexmark, delivering scalable and user-centered digital solutions
- Designed and implemented component-based UI frameworks, ensuring visual consistency, accessibility compliance (WCAG, ADA), and cross-platform responsiveness
- Conducted extensive UX research, including usability testing, heuristic evaluations, and stakeholder interviews, to refine interaction design and enhance user workflows
- Developed interactive prototypes and wireframes, collaborating with product teams to optimize navigation, information architecture, and micro-interactions
- Integrated front-end development with UX/UI best practices, leveraging HTML, CSS, JavaScript, and React to bridge design and functionality
- Established and maintained design systems, streamlining design-to-development handoff and improving team efficiency across multiple projects
- Managed Agile workflows using JIRA and Rally, ensuring sprint planning, backlog refinement, and alignment between UX/UI design and development milestones
- Implemented A/B testing and data-driven design decisions, iterating on UI elements to improve usability and boost user engagement by 25%
- Enhanced user experience by designing and implementing intuitive UI components for web applications.
- Conducted user research and created user personas, ensuring a tailored approach to UI design.
- Developed reusable codes and libraries for future use, streamlining the development process.
- Increased customer satisfaction with visually appealing and accessible website designs.
Education
Associate Degree - Web Design & Programming
ECPI University
Glen Allen, VA 08.2007 - 06.2009
Associate Degree - Jazz/Commercial Music
Five Towns College
Seaford, NY 08.1990 - 06.1992
Skills
- Exceptional communication
Responsive design
Interaction design
Wireframing
Usability testing
User research
Agile workflow
Web analytics
Graphic and user interface design
Complex Problem-solving
Software development
Interpersonal communication
Web technologies: angularjs, jQuery, bootstrap
Continuous improvement
Web application development
Reliability
Professionalism
Analytical skills
Project management
Communication and interpersonal skills
Creativity and innovation
Javascript libraries and frameworks
Agile methodologies
Analytical thinking
Problem-solving aptitude
Attention to detail
Team building
Team collaboration
Responsive web design
Self motivation
CSS proficiency
Decision-making
Excellent communication
Front-end development
Multitasking
Graphic design
Web development projects
Problem-solving abilities
Teamwork and collaboration
Time management
Teamwork
Front-end skills: HTML, CSS
Information architecture
Scrum framework
Mobile app design
User interface design
Continuous deployment
Design systems
Accessibility
A and B testing
Adobe creative suite
Prototyping
Analytics tools
Performance optimization
Accomplishments
- Collaborated with team of 60 in the development of PBM Prior Authorization System application.
- Supervised team of 24 Developers.
- Achieved 25% increase in production by streamlining development workflow with accuracy and efficiency.
- Documented and resolved User Pain Points which led to 100% stakeholder buy-in
Certification
UX Interaction = NNg
Timeline
UX Interaction = NNg
06-2023
Sr UX UI Engineer - Product Manager
Optum
04.2020 - 03.2025
Application Development Analyst - UX UI Engineer
Accenture (Best Buy)
05.2019 - 01.2020
UX UI Engineer
Caterpillar
06.2018 - 12.2018
UX Strategist Designer
Country Financial
12.2017 - 04.2018
UX UI Engineer
Wipro Limited
12.2011 - 11.2017
Associate Degree - Web Design & Programming
ECPI University
08.2007 - 06.2009
Associate Degree - Jazz/Commercial Music
Five Towns College
08.1990 - 06.1992
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