Tracey Drazenovich
Richton Park
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
21
21
years of professional experience
16
16
years of post-secondary education
1
1
Certification
Work History
Administrative Assistant
Vance International
Silver Spring
11.1998 - 08.2008
- Managed scheduling and appointment coordination for executives and team members.
- Organized office supplies and maintained inventory for efficient operations.
- Assisted in preparing reports and presentations for internal meetings.
- Handled incoming communications, directing inquiries to appropriate personnel.
- Developed and maintained filing systems for easy document retrieval.
- Coordinated travel arrangements and itineraries for staff members.
- Supported onboarding of new employees by preparing necessary documentation.
- Collaborated with team members to improve administrative processes and workflows.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Proofread content for typo-free emails and documentation.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Facilitated communication between different departments within the organization.
- Greeted visitors and provided general information about the company.
- Compiled data from various sources into organized reports for review by management team.
- Developed and maintained filing systems for confidential documents and records.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Conducted research on various topics as requested by management.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Drove customer feedback to deliver information to management for corrective action.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
Campus Police Officer
Howard Univeristy
Washington
08.1996 - 11.1998
- Enforced campus safety protocols and regulations consistently.
- Conducted routine patrols of university grounds and facilities.
- Responded to emergency calls and incidents promptly.
- Collaborated with local law enforcement on safety initiatives.
- Assisted in investigations of campus-related incidents effectively.
- Provided guidance and support to students regarding safety issues.
- Organized and participated in community outreach programs regularly.
- Attended training classes in order to stay up-to-date with current laws, regulations and procedures relating to campus police work.
- Patrolled campus grounds on foot and in a patrol vehicle to ensure safety of students, faculty, staff and visitors.
- Operated two-way radio equipment for communication between officers on duty.
- Performed traffic control duties such as issuing parking tickets and directing traffic at special events.
- Assisted in the enforcement of university policies and procedures related to student conduct.
- Responded promptly to emergencies involving public safety or criminal activity.
- Maintained records of incidents, arrests, citations issued, reports written and any other related activities.
- Participated in active shooter drills to ensure readiness in emergency situations.
- Performed building checks, escorts, lockouts, unlocks and other security services as needed.
- Investigated suspicious activity and responded to calls for assistance or service.
- Prepared detailed reports documenting all incidents including use of force if applicable.
- Served as an initial responder for medical emergencies on campus grounds.
- Communicated effectively with fellow officers regarding departmental operations or changes in policy or procedure.
- Monitored surveillance systems and cameras throughout the campus area.
- Adhered strictly to all departmental protocols regarding arrest procedures.
- Conducted investigations into violations of university regulations or state and federal law.
- Regularly inspected equipment used by Campus Police Officers for proper functioning.
- Collaborated with local law enforcement agencies during investigations as necessary.
- Ensured compliance with state laws regarding concealed carry permits on campus property.
- Interacted positively with members of the community while providing professional customer service.
- Mentored students to help foster positive and safe learning environment.
- Mediated conflicts between students and teachers.
- Built safety plans and provided guidance on updating plans.
- Collaborated with probation officers, school representatives and other key individuals in community to support adolescents and families.
- Supported community outreach initiatives by implementing school crisis and safety plan.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
- Wrote detailed arrest and accident reports.
- Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
- Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
- Rendered assistance to accident victims and other persons requiring first aid for physical injuries or medical crises.
- Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
- Patrolled designated to identify criminal activities, issue citations, prevent incidents and serve warrants.
- Monitored and investigated suspicions persons and situations and unusual activities.
- Partnered with team members to implement service initiatives and achieve team objectives.
- Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
- Supported future criminal cases by preparing detailed and accurate reports related to accidents, crime disturbances and complaints.
- Saved time through effective emergency issue resolution.
- Exceeded specific team goals and resolved issues by partnering with colleagues to share and implement service initiatives.
- Attained staff feedback to deliver information to superiors for corrective action.
- Maximized data collection accuracy scores by recording, storing and analyzing security information with zero discrepancies.
- Eliminated process discrepancies and accurately investigated felony-level property and violent crimes while preparing, submitting and aiding district attorney prosecution cases.
- Strengthened traceability by developing organization systems for criminal prosecution case logs, records, reports and agendas.
- Strengthened operational efficiencies and traceability by developing organizational deployment material filing systems for confidential employee records and reports.
- Arrested individuals suspected of criminal activities, following proper legal procedures.
Military Police Officer
US Army
Washington
08.1987 - 08.1996
- Patrolled designated areas to ensure safety and security of personnel.
- Enforced military regulations and maintained order during training exercises.
- Conducted investigations into incidents and reported findings to superiors.
- Deployed to Persian Gulf
- Assisted in crowd control during events, ensuring public safety and compliance.
- Collaborated with local law enforcement on joint operations and community relations.
- Trained new personnel on procedures, protocols, and emergency response techniques.
- Monitored access points to facilities, verifying identification and credentials of visitors.
- Responded swiftly to emergencies, applying first aid and coordinating evacuation efforts.
- Maintained weapons qualifications through regular firearms training exercises.
- Enforced military laws and regulations.
- Adhered to all state and federal laws while performing duties as a Military Police Officer.
- Provided physical security and law enforcement services to military personnel, facilities, and resources.
- Completed regular patrols of assigned areas within operations areas.
- Participated in daily briefings with senior command staff to discuss current operations and any new directives from higher headquarters.
- Interacted with members of the public in a professional manner while representing the US Army.
- Conducted random checks of personnel identification cards for security purposes.
- Supervised military police activities including patrol operations, traffic control points, and special events.
- Coordinated with local law enforcement agencies during joint operations.
- Composed reports on daily activities and incidents, which encompassed theft, and damage to property, presence of unauthorized individuals and other unexpected situations.
- Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
- Developed plans for responding to terrorist incidents or other high-risk scenarios.
- Performed inspections of work areas to ensure safety standards are met and maintained.
- Traveled to foreign territories to set up and defend military camps.
- Conducted investigations of criminal activity related to the US military.
- Prepared detailed reports on investigations and other police activities.
- Provided 24-hour armed internal security for multiple events by monitoring security equipment and operational logbooks to control building access.
- Facilitated conflict-resolution by implementing protocols and investigating issues through resolution.
- Mitigated risk with immediate emergency response security.
Education
Addiction Studies - Addiction Counseling
Governors State University
Park Forest, IL 09.2011 - 03.2026
Bachelor of Arts - Addiction Studies
Governors State University
University Park, IL 09.2009 - 06.2011
Governors State University
University Park, ILSkills
- Addiction counseling
- Case management
- Crisis intervention
- Effective communication
Certification
- Recovery Sobriety Coach
Timeline
Addiction Studies - Addiction Counseling
Governors State University
09.2011 - 03.2026
Bachelor of Arts - Addiction Studies
Governors State University
09.2009 - 06.2011
Administrative Assistant
Vance International
11.1998 - 08.2008
Campus Police Officer
Howard Univeristy
08.1996 - 11.1998
Military Police Officer
US Army
08.1987 - 08.1996
Governors State University