Tracee Rhue
Chicago
Summary
Dynamic Customer Service Representative with a proven track record of elevating customer satisfaction ratings at Arise. Expert in complaint resolution and account updating, blending critical thinking with time management to deliver exceptional service. Skilled in Microsoft Excel and financial recordkeeping, consistently achieving and surpassing company goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Arise
Miramar
11.2022 - 07.2024
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Coventry Health Care
Downers Grove
06.2007 - 01.2018
- Reviewed and evaluated patient information to determine appropriate level of care and services required.
- Coordinated patient transfers between facilities when medically necessary.
- Communicated with patients with compassion while keeping medical information private.
- Contacted insurance carriers to obtain authorizations for services delivered to patients.
- Referred cases to secondary review for failure to meet criteria.
Customer Service Representative
First Health
Downers Grove
11.2000 - 06.2007
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Reviewed and evaluated patient information to determine appropriate level of care and services required.
- Communicated with patients with compassion while keeping medical information private.
- Provided feedback to healthcare providers on clinical documentation improvement to support utilization review.
- Referred cases to secondary review for failure to meet criteria.
Education
General Studies
Hyde Park Academy
Chicago, IL06-1991
Liberal Arts
University of Arkansas
Pine Bluff, ARSkills
- Scheduling
- Complaint resolution
- Account updating
- Microsoft Excel
- Critical thinking
- Time management
- Bookkeeping
- Quickbooks
- General ledger maintenance
- Accounting
- Financial statements expertise
- Account reconciliation
- Accounts payable management
- Financial recordkeeping
- Payroll administration
- Bank reconciliation
- Expense tracking
- Inventory tracking
- Accounts receivable
Certification
- Intuit Bookkeeping Certification
Timeline
Customer Service Representative
Arise
11.2022 - 07.2024
Customer Service Representative
Coventry Health Care
06.2007 - 01.2018
Customer Service Representative
First Health
11.2000 - 06.2007
General Studies
Hyde Park Academy
Liberal Arts
University of Arkansas
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