Toya Gray
Lansing
Summary
Human Services Professional with strong expertise in case management, client support, and community resources. Demonstrates reliable focus on team collaboration and achieving results, with adaptability to meet changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Recognized for effective communication and empathetic support.
Overview
19
19
years of professional experience
Work History
Human Services Caseworker
Department of Human Services
11.2021 - Current
- Discuss rights and responsibilities associated with public assistance with applicants.
- Interviews applicants to verify information eligibility for public assistance.
- Obtains income, asset and financial information to determine program eligibility.
- Compose and prepare correspondence, case notes and narratives with computer-based applications.
- Manages electronic case records
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
Intern
Kirby Rehabilitation
09.2023 - 05.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
Human Resource Associate
Department of Human Services
11.2020 - 11.2021
- Coordinated new employee onboarding with orientation scheduling and preparation.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Supported recruitment with resume screening, interview scheduling and candidate job offers.
- Coordinated training schedules and filed crucial administrative paperwork.
Mental Health Technician
Department of Human Services
01.2006 - 11.2020
- Provided service to patients through personable communication.
- Aided patients in performing activities of daily living.
- Influenced patients' behavior with interaction, counseling or instruction.
- Developed basic strategies to promote patient safety, wellness and independence.
- Collaborated with doctors, psychologists or therapists in working with patient treatments.
Education
Bachelor's of Social Work - Social Work
Governors State University
University Park, ILSkills
- Active Listening
- Decision Making
- Communication Skills
- Reliable & Trustworthy
- Organizational Skills
- Advocate for persons seeking help
Phone - Number
708-299-1265
Timeline
Intern
Kirby Rehabilitation
09.2023 - 05.2024
Human Services Caseworker
Department of Human Services
11.2021 - Current
Human Resource Associate
Department of Human Services
11.2020 - 11.2021
Mental Health Technician
Department of Human Services
01.2006 - 11.2020
Bachelor's of Social Work - Social Work
Governors State University
Similar Profiles
Dyral J. BrownDyral J. Brown
Intern- Independent Living Program at Arlington County Department of Human Services Child and Family Services DivisionIntern- Independent Living Program at Arlington County Department of Human Services Child and Family Services Division
Hilary A. LaskeyHilary A. Laskey
Deputy Executive Director, Operations at Department of Human Services/Social Services AdministrationDeputy Executive Director, Operations at Department of Human Services/Social Services Administration
Holli Smith-HarringtonHolli Smith-Harrington
Family Service Worker Specialist-Adoption Specialist at Arkansas Department of Human Services Division of Children & Family ServicesFamily Service Worker Specialist-Adoption Specialist at Arkansas Department of Human Services Division of Children & Family Services
Erika SmithErika Smith
Family Services Worker 2 at Department of Human Services Individual and Family ServicesFamily Services Worker 2 at Department of Human Services Individual and Family Services
Oscar RiveraOscar Rivera
Transportation Specialist at Lansing School DistrictTransportation Specialist at Lansing School District