Toufiq Attia
Hickory Hills
Summary
Dynamic Product Owner with a proven track record at SMACK WRAP/CONE, excelling in performance analysis and team collaboration. Successfully mentored marketing teams, negotiated cost-effective vendor contracts, and implemented strategies that enhanced customer satisfaction and drove sales growth. Adept at leveraging analytical thinking to inform product decisions and improve operational efficiency.
Overview
3
3
years of professional experience
Work History
Product Owner
SMACK WRAP/CONE
Chicago
01.2024 - 02.2025
- Expanded personnel skill sets by mentoring marketing team both individually and in groups.
- Analyzed performance metrics to inform product decisions and improvements.
- Planned and facilitated meetings to share marketing plans and explain future business goals.
- Interviewed and hired talented individuals to add value to marketing team.
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
- Negotiated with vendors to obtain most cost-effective pricing for product distribution.
- Monitored competitors' activities to stay ahead in the market.
Tobacco Store Manager/Owner
Outofspace Vapes
Joliet
03.2024 - 01.2025
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Created weekly work schedules for store personnel.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Resolved customer complaints in a timely manner.
- Prepared staff work schedules and assigned team members to specific duties.
- Developed strategies to maximize sales and profitability.
- Developed relationships with suppliers to negotiate better prices.
- Delegated work to staff, setting priorities and goals.
- Performed regular price checks to ensure competitive pricing.
- Updated and maintained store signage and displays.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Performed audits of operational and financial areas to check compliance.
- Reported on financial results including balance sheets, income statements, cash flow statements.
- Assisted clients in determining business strategy and achieving profitability goals.
- Maximized tax refunds by striving to obtain taxable income, deductible expenses and allowance details.
- Managed accounts payable and receivable, improving cash flow management.
Website Developer Intern
AMZ Distribution
Bridgeview
10.2023 - 12.2023
- Assisted in developing new features for websites and applications utilizing React.js frameworks.
- Gathered, defined and translated client requirements into product stories and actionable tasks.
- Troubleshot, tested and remedied issues before software deployment.
- Built website content and designs using HTML and CSS.
- Developed and tested user interfaces for web applications using HTML, CSS, and JavaScript.
- Assisted in developing and maintaining user-friendly websites.
- Participated in daily standups to provide updates on progress towards project goals.
- Worked closely with back-end developers to integrate new features into existing web applications.
- Identified and fixed bugs in existing front-end code.
- Maintained up-to-date documentation of all changes made during development process.
- Completed routine maintenance and repair.
Lab Specimen Processor
Antech Diagnostics - Veterinary Reference STAT Laboratory
Oak Brook
09.2022 - 09.2023
- Processed and verified incoming documents to ensure accuracy and completeness.
- Maintained a strong attention to detail while entering data into the system.
- Managed a large volume of documents under tight deadlines, consistently achieving productivity targets.
- Utilized software tools and systems to enhance document processing workflows efficiently.
- Collected, labeled, and prepared patient specimens for laboratory testing.
- Performed quality control checks on equipment and reagents to ensure accurate test results.
- Followed standard operating procedures (SOPs) to handle and dispose of hazardous materials safely.
- Unloaded, unpacked and routed incoming specimens by type to different staging areas for further processing.
- Communicated any discrepancies or unusual findings discovered during the specimen processing process to supervisors immediately.
- Troubleshot technical issues that arose during the specimen processing process quickly and effectively.
Data Entry Clerk
Al Bazaar Market
Oak Forest
01.2022 - 07.2022
- Compiled reports based on gathered information.
- Reviewed data for deficiencies or errors, corrected any incompatibilities and checked output.
- Compiled data from source documents prior to data entry.
- Updated existing records with new or revised information as needed.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Assisted colleagues with resolving any issues related to data entry operations.
- Utilized specialized software applications related to the job role.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
Education
Certificate - Real Estate
Ms Real Estate School
Online02-2021
High School Diploma -
Amos Alonzo Stagg Highscool
Palos Hills, IL05-2020
Skills
- Performance analysis
- Customer communication
- Market research
- Data analysis
- Team collaboration
- Time management
- Design thinking
- Story planning
- Public relations
- Negotiation
- Sales forecasting
- Analytical thinking
- Staff management
- Product launch
- Contract management
- Verbal and written communication
- Professional demeanor
Affiliations
I strive to maintain a balanced and active lifestyle. I play basketball regularly, which not only keeps me fit but also sharpens my teamwork and strategic thinking skills. Hitting the gym is part of my routine to stay physically strong and disciplined. I also focus on healthy living by meal prepping, ensuring I make nutritious choices throughout the week. Spending quality time with my family is a priority, as it strengthens our bond and provides meaningful connections. Additionally, I take pride in caring for my grandpa, which has taught me patience, empathy, and the importance of giving back to those who have shaped my life.
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
References
References available upon request.
Timeline
Tobacco Store Manager/Owner
Outofspace Vapes
03.2024 - 01.2025
Product Owner
SMACK WRAP/CONE
01.2024 - 02.2025
Website Developer Intern
AMZ Distribution
10.2023 - 12.2023
Lab Specimen Processor
Antech Diagnostics - Veterinary Reference STAT Laboratory
09.2022 - 09.2023
Data Entry Clerk
Al Bazaar Market
01.2022 - 07.2022
Certificate - Real Estate
Ms Real Estate School
High School Diploma -
Amos Alonzo Stagg Highscool
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