Tosha Taylor
Springfield, IL,IL
Summary
Dynamic General Manager with a proven track record at Chronister Oil Company, excelling in operational efficiency and employee training. Enhanced customer satisfaction through effective issue resolution and strategic inventory management, achieving a significant reduction in waste. A collaborative leader committed to fostering team performance and driving measurable results. Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
13
13
years of professional experience
Work History
General Manager
Chronister Oil Company Dba QiknEZ
06.2025 - Current
- Oversaw daily operations to ensure efficient service delivery and compliance with safety standards.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated staff schedules to enhance productivity and meet customer demands effectively.
- Developed training programs for new employees, focusing on operational procedures and safety protocols.
- Engaged with customers to resolve issues promptly, enhancing overall satisfaction and loyalty.
- Analyzed sales data to identify trends and adjust strategies for improved performance.
- Oversaw budgeting processes, ensuring financial targets were met while managing resource allocation effectively.
Dietary Aide
Springfield Memorial Hospital
06.2024 - 06.2025
- Assisted in meal preparation adhering to dietary specifications for patients.
- Delivered meals to patient rooms efficiently while ensuring food safety standards.
- Maintained cleanliness and organization of kitchen and dining areas, promoting a hygienic environment.
- Collaborated with dietary staff to accommodate special dietary needs of patients.
- Trained new staff on kitchen protocols and safety practices to enhance team efficiency.
- Served meals to residents in accordance with established schedules and dietary procedures. Assisted 30 to 60 patients daily.
Multi-Unit Operation Manager
Lanf of Lincoln Goodwill
07.2012 - 06.2024
- Streamlined operations across multiple units to enhance efficiency and reduce costs.
- Developed and implemented training programs for staff, improving team performance and customer satisfaction.
- Monitored key performance indicators to identify areas for operational improvement and implement effective strategies.
- Collaborated with cross-functional teams to ensure alignment of operational goals with organizational objectives.
- Oversaw inventory management processes, ensuring optimal stock levels and minimizing waste across locations.
- Led regular team meetings to foster communication, address challenges, and promote a culture of continuous improvement. Managed all calls, emails and request from customers at all locations.
Education
Associate of Applied Science - Business Administration And Management
Olive Harvey
Chicago, IL06-2027
Skills
- Effective team management
- Issue resolution
- Operational efficiency management
- Collaborative team member
- Proficient in simultaneous task execution
- Effective relationship management
- Employee training
- Inventory management
- Measurable goal planning
Languages
English
Full Professional
Timeline
General Manager
Chronister Oil Company Dba QiknEZ
06.2025 - Current
Dietary Aide
Springfield Memorial Hospital
06.2024 - 06.2025
Multi-Unit Operation Manager
Lanf of Lincoln Goodwill
07.2012 - 06.2024
Associate of Applied Science - Business Administration And Management
Olive Harvey