Torrie Wilson
Romeoville
Summary
Market Launches Customer Contracts Leveraging the Brand Pre and Post Sales activities Account Management Consultative Sales Service Management Warehouse Logistics Business to Business relationships Career Achievements Over 20+ years of experience fostering Business to Business Consultative Sales, Account Management, Service Management, Project Management, Marketing, Top Sales Achiever Awards and Outstanding Service Management Awards.
Overview
30
30
years of professional experience
Work History
Administrative Assistant/Sales Processor
Ravago Manufacturing Americas
Montgomery
11.2021 - Current
- Performed data entry into computer system to track all incoming and outgoing shipments.
- Coordinated with warehouse personnel regarding shipping schedules for timely delivery.
- Responded promptly to customer complaints concerning product quality or delivery issues.
- Provided excellent customer service by responding promptly to inquiries and requests.
- Schedule inbound and outbound shipments
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Developed and maintained filing systems for confidential documents and records.
- Greeted visitors and provided general information about the company.
Assembler
Chase Professionals
Naperville
04.2012 - 04.2012
Property Management Assistant
Nemanich Consulting
10.2019 - 11.2021
- Provided support for the leasing team during peak times such as move-ins and move-outs.
- Updated tenant records and maintained accurate files for all tenants.
- Reviewed monthly financial statements for accuracy prior to submission.
- Coordinated with contractors to ensure timely completion of repairs or renovations.
- Responded quickly to emergency situations involving tenants or properties.
- Processed incoming payments from tenants in a timely manner.
- Researched local laws and regulations related to property management activities.
- Monitored compliance with applicable laws including fair housing regulations.
- Performed administrative tasks such as answering phones, filing documents and preparing correspondence.
- Maintained positive relationships with tenants by responding promptly to inquiries and requests.
Human Resources Assistant
Parker Hannifin Corp.
Woodridge
11.2016 - 11.2021
- Performed administrative tasks related to payroll processing or benefit administration.
- Processed paperwork associated with personnel transactions such as promotions or terminations.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Participated in job fairs and other recruitment events to source potential candidates.
- Managed employee relations issues including grievances, complaints, and disputes as needed.
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
- Ensured compliance with applicable laws such as Equal Employment Opportunity regulations.
- Conducted new hire orientations and onboarding processes for incoming employees.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Managed confidential employee information with discretion and integrity.
Human Resources Clerk
Parker Hannifin
Woodridge
11.2016 - 10.2019
- Greet, direct, register and announce all icoming vistors
- Assist in areas of operation and office manangement where necessary and appropriate
- Assist with creating ID badges, send faxes/emails, assisting with office events
- Assist with clerical duties, typing, organizing and filing
Customer Service Representative
Crown
Joliet
07.2012 - 07.2016
Sample Clerk
Quantum Professional Search
Naperville
06.2011 - 01.2012
Purchase Division
Pierce Distribution, Light packer
Bolingbrook
04.2011 - 04.2011
- Supporting the needs of the customer base by managing the daily Order and Account Maintenance activities
- Other activities include sales support and project management and focusing on product knowledge and process
- Cultivating relationship building and business management
- Participated in other growth activities, teamwork value, leadership, initiative and entrepreneurial thinking
- Post – Sales Support processed Orders request for samples materials of tape to be sent to prospective clients
- Crated and boxed light truck parts, Processed POS Point of Sales Purchase Orders
- Analyzed and reported sales revenue to upper management to determine accurate forecasts, sales plans and product revenue tracking
- Customer Account Receivables and Contract Commitment reviews regarding underutilization reports
Data entry, Administrative Assistant
Appleone
Chicago
10.2010 - 01.2011
- Processed paperwork
- Researched and put together daily reports
Customer Service Representative
Chase Professionals
Naperville
03.2010 - 07.2010
- Entered data and researched patients accounts for tax purposes
- Provided customer service on escalations and own the overall responsibility of the customer experience
- Review and analysis insurance risk, data trends, issue product order requests and provides pre and post sales follow-ups with the customer to ensure customer satisfaction.
Account Processing Coordinator
Aerotek
Oak Brook
04.2007 - 12.2009
Telesales Representative
Kelly Services
Lombard
01.2009 - 06.2009
- Corporate Call Center handling inbound and outbound calls address service/billing/technical issues effectively and in a timely manner
- Marketing of Product and Services which contributed a vital revenue generating component for the company
- Collaborated with various sales teams on potential sales opportunities, customer service escalations and the overall customer experience
- Review and analysis data trends, issue product order requests and provides pre and post sales follow-ups with the customer to ensure customer satisfaction.
Administrative Assistant
Snelling Personnel Services
Lisle
09.2005 - 04.2007
- Greeted guests/visitors entering the establishment
- Operated console making sure that calls are directed to the correct department
- Liaison customer relations address service issues effectively and in a timely manner.
Refund Processing
Millennium Medical Management
Westmont
07.2002 - 09.2005
- Researched patients accounts for overpayments in the system
- Interviewed customers in person or by telephone to answer inquires and complaints pertaining to their account
- Corresponded with patients and the insurance company to answer inquires pertaining to the account
Customer Service Representative
Westchester Agency
Westmont
04.2000 - 07.2002
- Call Center handling inbound/outbound calls
- Participates in account planning and strategy sessions with the account team
- Ability to exceed customer satisfaction goals through Face to Face Pre and Post Sales activities and Stewardship meetings with customers, Exceptional customer conflict, expedite and escalation resolution, negotiations and project coordination skills
- Review all critical orders with Service Directors on a weekly basis to ensure tight linkage between Sales and Service on all current and upcoming critical orders
- Lead interface to Centers of Excellence to support order issuance and delivery
- Proactively works with partners, driving solutions to attain customer service delivery goals
- Identifies process issues impacting service delivery and coordinates with various partners to address and quickly resolve.
Residential Sales Coordinator
Securitylink/Ameritech
Oak Brook
11.1995 - 04.2000
- Pre and Post-Sales Support activities, Order Processing, Spreadsheet Revenue Reports to Sales Team
- Performed Account Customer Service responsibilities related to the sales and service.
Education
Associate Degree - Health
Robert Morris College Chicago
IL01.1997
Additional Information
- Sales and Service – Account Management – Service Management – Project Management A consummate career minded professional interested in pursuing a Career in the field of Sales and Service. Qualifications and experience include facilitating and protecting the daily business needs and its customers. Ideally to ensure that the company, customer and market place insights are aligned to drive successful results.
Timeline
Administrative Assistant/Sales Processor
Ravago Manufacturing Americas
11.2021 - Current
Property Management Assistant
Nemanich Consulting
10.2019 - 11.2021
Human Resources Assistant
Parker Hannifin Corp.
11.2016 - 11.2021
Human Resources Clerk
Parker Hannifin
11.2016 - 10.2019
Customer Service Representative
Crown
07.2012 - 07.2016
Assembler
Chase Professionals
04.2012 - 04.2012
Sample Clerk
Quantum Professional Search
06.2011 - 01.2012
Purchase Division
Pierce Distribution, Light packer
04.2011 - 04.2011
Data entry, Administrative Assistant
Appleone
10.2010 - 01.2011
Customer Service Representative
Chase Professionals
03.2010 - 07.2010
Telesales Representative
Kelly Services
01.2009 - 06.2009
Account Processing Coordinator
Aerotek
04.2007 - 12.2009
Administrative Assistant
Snelling Personnel Services
09.2005 - 04.2007
Refund Processing
Millennium Medical Management
07.2002 - 09.2005
Customer Service Representative
Westchester Agency
04.2000 - 07.2002
Residential Sales Coordinator
Securitylink/Ameritech
11.1995 - 04.2000
Associate Degree - Health
Robert Morris College Chicago