Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Competitive Gamer, I like to write, Watch Sports, Try new restaurants, Travel, Spend time with famil
Timeline
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Torian McAdory

Wheaton

Summary

Dynamic professional with extensive experience at Best Buy, excelling in customer experience management and relationship building. Proven track record in enhancing customer satisfaction through effective conflict resolution and staff training. Adept at utilizing CRM software to streamline processes and drive sales, fostering a collaborative team environment for collective success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Experience Supervisor

Best Buy
07.2023 - Current
  • Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
  • Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
  • Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
  • Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.

Samsung Home Theater Experience

Best Buy
05.2022 - 07.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Soft Goods Associate

PGA Tour Superstore
02.2020 - 05.2022
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Department Manager

Walmart
08.2019 - 02.2022
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Electronics Associate

Walmart
01.2019 - 02.2020
  • Mentored junior technicians in best practices for electronics assembly, fostering a culture of continuous learning.
  • Enhanced product quality by conducting thorough testing and troubleshooting of electronic components.
  • Performed root cause analysis on failed components, identifying areas of improvement within the manufacturing process.
  • Worked closely with the sales team to address customer inquiries, providing in-depth technical knowledge on products'' features and benefits.

Sales Associate

Finish Line
09.2015 - 06.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma - General Studies

Glenbard South Highschool
Glen Ellyn, IL
01.2016

Skills

  • CRM software proficiency
  • Customer journey mapping
  • Customer experience strategy
  • Cross-functional teamwork
  • Customer experience management
  • Product knowledge
  • Customer service
  • Sales and upselling
  • Sales expertise
  • Customer relations
  • Work prioritization
  • Relationship building
  • Staff education and training
  • Business development
  • Document and records management
  • Teamwork and collaboration
  • Calm and professional under pressure
  • Service upselling
  • POS systems and ordering platforms
  • Conflict mediation
  • Policies and procedures adherence
  • Understanding customer needs
  • Employee coaching
  • Microsoft office
  • Order processing
  • Calm under pressure
  • Training development aptitude
  • Key holder experience
  • Sales transactions
  • Data management
  • Complaint resolution
  • Order documentation
  • Sales closing
  • Merchandise orders and exchanges
  • Report generation
  • Brand representation
  • De-escalation techniques
  • Direct sales
  • Receiving support
  • Sales quota achievement
  • Warehousing functions
  • Retail store support
  • Product sales
  • Transaction processing
  • Problem resolution
  • Data evaluation
  • Order and refund processing
  • Promotional support
  • Computer skills
  • POS systems expert

Accomplishments

I got sales MVP for a quarter at Best Buy. I got invited to speak infront of a group due to my performance. I got invited to be on a major GM call and speak to my performance and what's been effective. I build great relationships with everyone I come into contact with.

Certification

PC, MOBILE, HOMETHEATER, APPLIANCES as a sales associate and Experience Supervisor.

Competitive Gamer, I like to write, Watch Sports, Try new restaurants, Travel, Spend time with famil

Gaming, Writing, Sports, Travel, Restaurants, Family, Shopping, Designing, Editing.

Timeline

Experience Supervisor

Best Buy
07.2023 - Current

Samsung Home Theater Experience

Best Buy
05.2022 - 07.2023

Soft Goods Associate

PGA Tour Superstore
02.2020 - 05.2022

Department Manager

Walmart
08.2019 - 02.2022

Electronics Associate

Walmart
01.2019 - 02.2020

Sales Associate

Finish Line
09.2015 - 06.2019

High School Diploma - General Studies

Glenbard South Highschool

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Torian McAdory