Tori Tallent
Peoria
Summary
Self-directed support professional with demonstrated performance in customer service, problem-solving, time management and organizational skills. Implements decisions to achieve both immediate and long-term goals, Decision-making and interpersonal skills.
Overview
10
10
years of professional experience
2015
2015
years of post-secondary education
Work History
Auto Claim Specialist
State Farm
Bloomington
05.2022 - Current
- Evaluated auto claims to determine coverage and settlement options.
- Reviewed repair estimates and assessed vehicle damage for accuracy.
- Communicated with policyholders to gather claim details and provide updates.
- Assessed damage estimates by reviewing repair bills from body shops or mechanics.
Scheduling Coordinator
OSF Senior World
Peoria
04.2020 - 04.2022
- Coordinated scheduling for participants medical appointments, and transportation.
- Managed communication between healthcare providers and participants effectively.
- Monitored scheduling software to ensure data integrity and reliability.
- Maintained accurate records of appointments and changes in schedules.
Motor Vehicle Cashier
Illinois Secretary Of State
Bloomington
05.2018 - 05.2020
- Processed transactions accurately for vehicle registrations and driver's licenses.
- Managed cash drawer, ensuring accurate cash handling throughout shifts.
- Assisted customers with inquiries regarding services and documentation requirements.
- Issued receipts, refunds, credits or change due to customers.
Information Specialist
CEFCU Credit Union
Peoria
05.2016 - 05.2018
- Created user-friendly guides for accessing credit union information.
- Assisted in the implementation of new information management systems.
- Provided ongoing support to users having difficulty understanding or working with the database platform.
Education
Bushnell- Prairie City
Bushnell, ILSkills
- Call handling
- Problem solving
- Safety
- Positive and professional
- Data entry
- Communication
- Phone etiquette
Timeline
Auto Claim Specialist
State Farm
05.2022 - Current
Scheduling Coordinator
OSF Senior World
04.2020 - 04.2022
Motor Vehicle Cashier
Illinois Secretary Of State
05.2018 - 05.2020
Information Specialist
CEFCU Credit Union
05.2016 - 05.2018
Bushnell- Prairie City