Tori Pasko
Cary
Summary
Dynamic and results-driven professional with a proven track record at Target Corporation, excelling in customer service and team leadership. Skilled in training and development, I foster employee growth while enhancing customer loyalty. Adept at multitasking and problem resolution, I consistently create inviting customer experiences that drive retention and satisfaction.
Overview
5
5
years of professional experience
Work History
Specialty Team Leader
Target Corporation
07.2022 - Current
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
Department Coordinator
TJ Maxx, TJX Companies
03.2021 - 06.2022
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ08-2023
Skills
- Multitasking and organization
- Customer service and engagement
- Training and development
- Effective written and verbal communication
- Work Planning and Prioritization
- Problem resolution
Timeline
Specialty Team Leader
Target Corporation
07.2022 - Current
Department Coordinator
TJ Maxx, TJX Companies
03.2021 - 06.2022
Bachelor of Science - Psychology
Grand Canyon University
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