Overview
Work History
Education
Skills
ADDITIONAL WORK EXPERIENCE
Timeline
Generic
Tonya Plowden-Burnett

Tonya Plowden-Burnett

Chicago

Overview

12
12
years of professional experience

Work History

Flight Attendant

American Airlines (Envoy)
09.2018 - Current
  • - Ensure the safety and comfort of passengers during flights
  • - Conduct pre-flight safety checks, demonstrate safety procedures, serve food and beverages, assist passengers with special needs, and manage in-flight emergencies
  • - Handle passenger inquiries and enforce regulations while maintaining a pleasant cabin environment
  • - Enhance the travel experience while prioritizing safety

Front Desk Coordinator

Hampton Inn (Hilton)
10.2017 - 09.2018
  • - Managed guest check-ins and check-outs, handled reservations, and addressed guest inquiries and concerns
  • - Provided information about hotel services, processed payments, and ensured a smooth and welcoming experience for guests
  • - Coordinated with housekeeping and maintenance teams, managed room assignments, and maintained accurate records
  • - Served as the first point of contact for guests, playing a key role in customer service and satisfaction

Assistant Manager

Acceptance Now
09.2015 - 10.2017
  • - Delivered exceptional customer service through sales and account management
  • - Converted referred customers to rent-to-own agreements and educated them on available options
  • - Managed accounts, promoting timely payments and maintaining accurate records

Administrative Assistant

BCI
01.2014 - 10.2015
  • - Managed phone calls, directed prospective employees, and created training materials
  • - Assisted with trade shows, event planning, and tracking sales progress

CSR/Teller

Wells Fargo Bank
01.2013 - 01.2014
  • - Handled transactions while ensuring adherence to cash handling procedures
  • - Provided meticulous customer support and recommended additional services

Education

Business Administration

Anne Arundel Community College
Annapolis, MD

Criminal Justice

Midlands Technical College
Columbia, SC

Skills

  • Customer service
  • Strong work ethic
  • Attention to detail
  • First aid
  • Team collaboration
  • Reliability and punctuality
  • Hospitality service expertise

ADDITIONAL WORK EXPERIENCE

  • Hotel Committee
  • Committee Rep
  • - Served as a liaison between the Committee Chairman, members, hotel management, and staff, ensuring effective communication and collaboration.
  • - Provided detailed reports on hotel recommendations after site visits.
  • - Attended committee meetings, discussed flight crew concerns and suggestions, advocated for flight crew needs, and promoted a positive and safe environment.
  • ORD Inflight Office
  • Performance Team
  • - Assisted in day-to-day flight operations, monitored inbound and outbound flights, and ensured that flights boarded on time by confirming that the minimum crew was on board.
  • - Helped with various clerical duties.

Timeline

Flight Attendant

American Airlines (Envoy)
09.2018 - Current

Front Desk Coordinator

Hampton Inn (Hilton)
10.2017 - 09.2018

Assistant Manager

Acceptance Now
09.2015 - 10.2017

Administrative Assistant

BCI
01.2014 - 10.2015

CSR/Teller

Wells Fargo Bank
01.2013 - 01.2014

Business Administration

Anne Arundel Community College

Criminal Justice

Midlands Technical College

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Tonya Plowden-Burnett