TONYA M. CABRERA
Addison
Summary
Detail-oriented Account Coordinator with a strong focus on client service and project management. Successfully managed multiple projects while enhancing client satisfaction through effective communication and proactive problem-solving. Promoted a collaborative team environment, emphasizing employee development and operational efficiency.
Overview
25
25
years of professional experience
Work History
PT Air/Ramp Supervisor
United Parcel Service
10.2022 - Current
- Ensure that all employees always adhere to safety policies and procedures, operating in full compliance with department, station, corporate and OSHA requirements.
- Promoted adherence to safety standards to ensure a safe working environment.
- Manages department resources to ensure maximum output, accuracy, and efficiency at all times.
- Promoted a positive, team-oriented work environment by emphasizing employee involvement, proactive communication, and inter-departmental cooperation.
- Coordinated specific orientation, skills and safety training, evaluations, and coaching for department employees to enhance ongoing development.
- Developed employee personal development plans to foster professional growth of department personnel.
Account Coordinator
Kellen Company
01.2021 - 11.2022
- Conducted thorough reviews of invoices for pricing accuracy, applied correct general ledger account codes, and processed entries into the accounting system for payment.
- Coordinated with vendors to resolve pricing and billing errors, ensuring accurate invoicing for clients.
- Acted as primary contact for customer complaints, resolving complex issues to enhance customer satisfaction.
- Provide general and administrative support and coordination in support of the account team’s management of two to three association clients.
- Created monthly membership reports for team meetings to facilitate informed discussions.
- Proactively search for and present improvement opportunities to management, assisting management in defining planning and implementing solutions.
- Oversaw project management for client committees to ensure mission execution.
- Coordinate website content with the client team to keep the site(s) updated and maintain the client database.
Warehouse Worker – Package Handler
United Parcel Service
05.2022 - 10.2022
- Loaded early morning packages onto trucks efficiently to meet departure schedules.
- Sorted packages to guarantee accurate delivery to destinations.
- Organized work area effectively to enhance efficiency. to uphold safety standards and optimize space.
Meeting Coordinator
Kellen Company
02.2015 - 01.2021
- Managed logistical and planning details for client association meetings, including registration processes, exhibitor and sponsor outreach, and attendee communication, ensuring seamless execution.
- Experience leading all stages of innovative and revenue-generating events exceeding client and employer expectations.
- Oversaw four clients with budgets up to $30,000 for events hosting up to 2000 attendees and 40+ vendors, delivering successful and well-coordinated experiences.
- Managed exhibit and sponsorship for three clients with budgets up to $200,000.
- Adaptable, “take-charge” meeting coordinator with a talent for special-event management and a focus on outstanding customer service.
- Trusted as a “go-to” coordinator by fellow employees.
- Produced premium-quality functions for intimate gatherings and large crowds.
- Directly supervised event staff of 20 part-time employees and trained new staff members.
- Coordinated event details, including client registration, hotel page, and payment system; designed floor plan; and organized administrative tasks to enhance efficiency in event department.
- Event planning, design, and production within time limits.
- Organizing facilities and details such as décor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material, etc.
Order Processing Clerk/Membership Specialist
Sherwood Group
08.2009 - 02.2015
- Processed all client financial transactions, including credit cards, online, faxes, lockbox transactions, and receipts.
- Managed three clients, serving as membership specialist for two.
- Maintained the clients’ database and provided customer service via phone and email for these clients.
- Greet and service members in a friendly and professional manner by responding attentively and promptly to member needs.
- Processed membership applications and managed member paperwork, including address changes, cancellations, and payments.
- Anticipate member needs and interests and recommend programs, products, and services appropriately.
- Enter sales transactions for members, including program, service, and product payments.
- Set up current users’ email and change passwords.
- Collaborated with all Sherwood departments to enhance service delivery and support for clients.
Administrative Assistant
American Academy of Orthopedic Surgeons
07.2005 - 06.2008
- Proactive, "take-charge" professional with over a decade of success providing administrative support to the Executive Department.
- Administrative assistant, capable of handling a wide range of administrative functions and consistently producing top quality work.
- Work effectively in a fast-paced environment and consistently prioritize tasks and meet deadlines.
- Accumulated, prepared, maintained, and organized minutes for Board Meetings, Committee on Committees, Corporate Advisory Council, Senior Management Team, Specialty Society Care Coalition, and New Leadership Orientation to ensure comprehensive documentation and effective communication.
- Managed Corporate Advisory Council membership in Microsoft Access database, organized S2C2 rosters and listserv, and coordinated information with Administrative Assistant for annual S2C2 chair to streamline membership processes.
- Coordinated and organized monthly conference calls with guests for the Presidential Line and Committee, ensuring effective engagement.
- Coordinated meeting schedules and disseminated them to staff for Board, Committee on Committees, and Senior Management Team to enhance meeting preparedness and efficiency.
- Proofread various documents, minutes, and reports, often of a confidential nature.
- Supported the Executive Department by performing administrative tasks during the Annual Meeting and other off-site and on-site meetings.
Student Assistant
DeVry University
11.2004 - 07.2005
- Responded to students’ inquiries, advising on filling out routine forms and efficiently routing inquiries to relevant faculty or staff.
- Managed reception duties for a designated program.
- Answered telephone and routed calls to appropriate faculty or staff.
- Accepted homework from students and routed it to instructors’ mailboxes.
- Sorted and distributed instructors’ mail, ensuring timely delivery of communications.
- Posted informational notices for students about instructor’s late arrivals or class cancellations, keeping students informed.
- Organized and managed filing systems, ensuring accurate document storage and retrieval.
Office Manager
Olympian International
06.2001 - 03.2004
- Reported directly to the CEO in company finances, accounting, and marketing matters.
- Streamlined office operations to enhance overall efficiency and support daily business activities.
- Managed payables and receivables processes.
- Managed QuickBooks and in-house software as liaison to vendors and clients, ensuring clear communication and effective collaboration.
- Established and maintained a strong business relationship with clients, candidates, and vendors.
- Supported recruitment processes by screening resumes and scheduling interviews.
- Prioritized workflow to execute tasks efficiently and minimize errors in daily operations.
Education
Bachelors - business management
Ashford University
Clinton, Iowa01-2014
Skills
- Airline operations
- Flight operations
- Passenger assistance
- Safety management
- Safety oversight
- Operational metrics
- Operational troubleshooting
- Schedule optimization
- Cost control
- Crew supervision
- Workflow management
- Onboarding programs
- Community engagement
- Professional networking
- Crisis communication
- Clear messaging
- Digital engagement
- Brand management
- Social media monitoring
- Data analysis
- Logistical oversight
- Financial tracking
- Asset allocation
- Efficiency improvement
- Skills enhancement
- Cross-functional teamwork
- Team mediation
- Reliable team member
- Problem-solving
- Graphic design
- Document management
- Membership management
- Problem-solving
Timeline
PT Air/Ramp Supervisor
United Parcel Service
10.2022 - Current
Warehouse Worker – Package Handler
United Parcel Service
05.2022 - 10.2022
Account Coordinator
Kellen Company
01.2021 - 11.2022
Meeting Coordinator
Kellen Company
02.2015 - 01.2021
Order Processing Clerk/Membership Specialist
Sherwood Group
08.2009 - 02.2015
Administrative Assistant
American Academy of Orthopedic Surgeons
07.2005 - 06.2008
Student Assistant
DeVry University
11.2004 - 07.2005
Office Manager
Olympian International
06.2001 - 03.2004
Bachelors - business management
Ashford University