Summary
Overview
Work History
Education
Skills
Accomplishments
COMPUTER SKILLS
Timeline
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Tony Wrenn

15226 Ridgeland Ave

Summary

Ability to inspire and motivate employees to deliver best-in-class service, resulting in satisfied customers. Customer service oriented to putting customers needs above all. A sense for competitive urgency from start to finish

Overview

21
21
years of professional experience

Work History

Rideshare Driver

Lyft
01.2020 - Current
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Responded to passenger concerns and complaints politely and professionally.

Material Handler

Alro Steel Corporation
08.2021 - 12.2024
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Increased productivity, utilizing forklifts and other material handling equipment effectively.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.

Direct Sales Manager

Cintas
06.2004 - 10.2020
  • Managed and coached sales teams of up to40, including training, goal setting and evaluation
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention
  • Boosted profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns
  • Overseas inventory purchases and sales contracts to keep records current and compliant

Education

Bachelor of Science - Criminal Justice

Western Illinois University
Macomb, IL

Skills

  • Profit and revenue-generating strategies
  • Promotional sales events
  • Inventory management
  • Customer Service
  • Forklift operator

Accomplishments

  • 2004-2009 Appointed to corporate catalog team ran by Director of Catalog
  • 2012 to20161 Million Location in Catalog Sales

COMPUTER SKILLS

  • Work effectively with SAP program and AS400
  • Knowledge in Microsoft office
  • Main work included spreadsheets, proposals & PowerPoint presentations

Timeline

Material Handler

Alro Steel Corporation
08.2021 - 12.2024

Rideshare Driver

Lyft
01.2020 - Current

Direct Sales Manager

Cintas
06.2004 - 10.2020

Bachelor of Science - Criminal Justice

Western Illinois University

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Tony Wrenn