Tony Moore
Mascoutah
Summary
As a dedicated IT Specialist with a proven track record in system administration and remote desktop support, I played a key role in optimizing IT operations and enhancing security during my tenure at the United States Air Force as an I.T. Client Systems Technician, NCOIC. I spearheaded critical system deployments, migrations, and troubleshooting efforts, ensuring seamless functionality and user satisfaction. My ability to analyze, evaluate, and implement IT solutions reflects my strong technical acumen and leadership. A true team player, I believe in fostering a diverse, motivated team that thrives in a collaborative environment, ensuring both mission success and job satisfaction.
Overview
8
8
years of professional experience
Work History
I.T. - Client Systems Technician, NCOIC
United States Air Force
11.2016 - Current
- Developed, modified, and tested system backup and recovery strategies, ensuring data integrity and compliance with security policies.
- Served as a technical focal point for the installation, configuration, and troubleshooting of hardware, software, and peripherals, including personal computers and mobile devices.
- Acted as a systems administrator, planning, coordinating, and implementing system modifications to align with customer needs and operational goals.
- Provided technical support and advisory services to personnel involved in system design, programming, and database management, ensuring seamless integration and functionality.
- Managed and maintained multiple operating systems (Windows, macOS, Linux) and computer platforms, diagnosing and resolving performance issues efficiently.
- Conducted hardware/software evaluations, analyzing system requirements and recommending improvements to optimize performance and security.
- Implemented and enforced security protocols, including firewalls, access controls, and backup procedures, to safeguard sensitive data and prevent unauthorized access.
- Led system migrations, ensuring seamless data transfers between local drives, SANs, and NAS devices while maintaining data accuracy and compliance.
- Developed technical documentation, including system installation guides, troubleshooting manuals, and best practice policies for end users and IT staff.
- Collaborated with cross-functional teams to deploy and maintain IT infrastructure, ensuring system reliability and user satisfaction.
- Delivered in-person and remote support, diagnosing and resolving complex issues related to hardware, software, networking, and system security.
Education
Associate of Science - Information Systems Management
Community College of The Air Force
Montgomery, AL01-2022
Security+ -
CompTIA
01-2017
B.S.B.A. - Healthcare Management - Health Care Management
Western Governors University
OnlineSkills
- Desktop imaging
- Network protocols
- Operating systems expertise
- Security protocols
- Ticketing system proficiency
- System administration
- Remote desktop support
- Software deployment
- Application support
- System deployment
- Asset management
- Remote troubleshooting
- Incident management
- Computer setup
- New installations
- Administration
- Mobile device management
- Hardware installation
- Printer management
- Help desk support
Accomplishments
- 2024 – Healthcare Management Certificate, Western Governors University
Strengthened my expertise in healthcare IT systems, regulatory compliance, and risk management, allowing me to implement secure, efficient IT solutions. Gained hands-on experience in health informatics and data security, reinforcing my ability to safeguard patient data and optimize system performance in high-stakes environments. - 2024 – Two-Time NCO of the Quarter
Recognized twice in 2024 for exceptional leadership, technical expertise, and mission-driven performance as a Non-Commissioned Officer. Consistently demonstrated problem-solving skills, teamwork, and dedication to operational success. - Two-Time Recipient – Air Force Achievement Medal
Awarded twice for outstanding performance and dedication in executing mission-critical IT operations and support. Proven ability to enhance system reliability, drive process improvements, and lead with excellence in high-pressure environments. - Senior Airman Below the Zone – Early Promotion
Selected for early promotion to Senior Airman, earning the rank six months ahead of peers based on superior performance, professionalism, and leadership potential. This distinction reflects my strong work ethic, technical proficiency, and commitment to excellence in mission execution. - Multiple Command-Level Recognitions & Airman of the Quarter Awards
Formally recognized multiple times by commanders for exceptional service, technical expertise, and dedication to duty. Earned Airman of the Quarter multiple times, demonstrating consistent excellence, leadership, and contributions to the success of my unit and mission.
Timeline
I.T. - Client Systems Technician, NCOIC
United States Air Force
11.2016 - Current
Associate of Science - Information Systems Management
Community College of The Air Force
Security+ -
CompTIA
B.S.B.A. - Healthcare Management - Health Care Management
Western Governors University
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