Tony Hereford
Carbon Cliff
Summary
Experienced and adaptable operations leader with 4 years of progressive leadership experience at a fast-paced, customer-focused service organization. Proven ability to lead and develop high-performing teams, manage daily operations, and deliver consistent results in sales, service quality, and team productivity. Recognized for strong communication, problem-solving, and coaching skills, with a hands-on leadership style that drives team morale and customer satisfaction. Ready to bring a strong foundation in people management, process efficiency, and customer experience to a new industry or business environment.
Overview
3
3
years of professional experience
2014
2014
years of post-secondary education
Work History
Store Manager
Take 5 Oil Change
Davenport
01.2023 - 03.2025
- Team Leadership & Development.
Successfully led and coached a team of technicians and assistant managers, fostering a culture of accountability, safety, and customer service excellence. Conducted ongoing training, performance evaluations, and daily team huddles to ensure high standards and staff engagement. - Customer Service & Relationship Management.
Consistently delivered fast, friendly, and high-quality service aligned with Take 5’s values. Proactively addressed customer concerns, ensuring satisfaction and loyalty, while promoting repeat business through positive customer experiences. - Operations & Process Management.
Oversaw day-to-day operations, maintaining service efficiency, minimizing wait times, and ensuring compliance with company protocols. Developed solutions to optimize workflow and increase efficiency without sacrificing quality. - Performance & Profitability Optimization.
Tracked and analyzed KPIs such as service times, customer feedback, sales goals, and labor costs. Implemented data-driven strategies to improve store performance, drive profitability, and exceed corporate benchmarks. - Safety & Compliance
Maintained a clean, safe, and compliant workplace by adhering to environmental and operational regulations. Led by example in enforcing safety practices and company policies to protect both employees and customers. - Inventory & Resource Management.
Managed inventory levels, placing timely orders and reducing waste or downtime. Ensured tools, parts, and fluids were available and organized for efficient use by the team. - Prepared weekly reports on sales figures, expenses, and profits, along with other miscellaneous goals and strategies.
Assistant Store Manager
Take 5 Oil Change
Moline
09.2022 - 01.2023
- Team Supervision & Training: Supported the Store Manager in leading a team of technicians by providing on-the-job coaching, daily task delegation, and performance feedback. Helped foster a culture of accountability, professionalism, and teamwork.
- Customer Service & Sales: Delivered excellent customer service by addressing inquiries, resolving concerns, and maintaining a friendly, efficient, and respectful atmosphere. Promoted add-on services in a non-pushy manner to support revenue goals.
- Operational Efficiency: Played a key role in maintaining smooth day-to-day operations. Helped manage workflow to ensure timely oil change services while upholding safety, accuracy, and cleanliness standards.
- Inventory & Maintenance Oversight: Assisted in monitoring inventory levels, ordering supplies, and ensuring service bay tools and equipment were in working condition to minimize downtime.
- Safety & Compliance Enforcement: Maintained a safe and compliant work environment by following and promoting company protocols, OSHA guidelines, and environmental regulations.
Certified Lube Technician
Take 5 Oil Change
Moline
03.2022 - 09.2022
- Perform oil changes and preventative maintenance services including fluid checks, air filter replacements, and wiper blade installations according to company and manufacturer standards.
- Deliver fast, friendly, and professional service by communicating clearly with customers about services being performed and recommending additional maintenance based on vehicle needs.
- Ensure proper handling and disposal of fluids, filters, and tools while maintaining a clean, organized, and OSHA-compliant service bay.
- Collaborate with team members to meet service time targets and maintain a smooth, efficient workflow in a high-volume environment.
- Follow all safety protocols, including the use of personal protective equipment, to prevent injury and promote a safe working environment.
- Participate in on-the-job training and certification programs to stay current with Take 5 standards and advance technical skills.
Education
Mater Dei Catholic Highschool
Breese, ILSkills
- Team leadership
- Customer service
- Operations management
- Performance optimization
Accomplishments
- Promoted through increasingly responsible leadership roles at Take 5 Oil Change, ultimately serving as Store Manager. Directed day-to-day store operations, led high-performing teams, and played a key role in developing future managers and technicians across multiple locations.
References
References available upon request.
Timeline
Store Manager
Take 5 Oil Change
01.2023 - 03.2025
Assistant Store Manager
Take 5 Oil Change
09.2022 - 01.2023
Certified Lube Technician
Take 5 Oil Change
03.2022 - 09.2022
Mater Dei Catholic Highschool