Tonisha Smith
Calumet City
Summary
Dedicated and dependable professional with experience in customer service, food service management, behavioral health support, caregiving, and warehouse operations. Strong ability to multitask in fast-paced environments while maintaining professionalism and excellent customer satisfaction. Experienced in leadership, team coordination, inventory management, cash handling, and client support. Seeking an opportunity to contribute strong communication, organization, and problem-solving skills to a growing company.
Dedicated and dependable professional with experience in customer service, food service management, behavioral health support, caregiving, and warehouse operations. Strong ability to multitask in fast-paced environments while maintaining professionalism and excellent customer satisfaction. Experienced in leadership, team coordination, inventory management, cash handling, and client support. Seeking an opportunity to contribute strong communication, organization, and problem-solving skills to a growing company.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Assistant Manager
Dunkin' Donuts
Elgin
10.2020 - 02.2026
- Deliver excellent customer service in a fast-paced environment
- Prepare coffee, espresso drinks, smoothies, shakes, and food orders
- Maintain a clean, organized, and fully stocked store
- Supervise employees and support daily shift operations
- Ensure food freshness, quality standards, and timely service
- Handle cash transactions and resolve customer concerns professionally
Behavioral Health Technician (BHT)
Footprints to recovery
Elgin
06.2022 - 06.2023
- Assisted clients with daily needs and provided emotional support
- Conducted intake procedures and maintained accurate documentation
- Performed scheduled client rounds and monitored client activities
- Helped resolve client concerns and supported group activities
- Maintained stocked common areas and ensured a safe environment
Picker/Packer
Lenze Americas Corporation
Glendale Heights
02.2019 - 07.2019
- Picked and packed parts accurately for shipment
- Prepared equipment and materials for delivery
- Maintained productivity and accuracy in warehouse operations
Cashier
Walmart
Elgin
11.2016 - 02.2017
- Processed customer purchases and handled cash/card transactions
- Provided friendly customer service and resolved customer questions
Package Handler/Sorter
Hoffer Plastics
Elgin
07.2016 - 10.2016
- Packaged and sorted products for shipment
- Verified product quantities and maintained quality standards
• Packaged and sorted products for shipment
• Verified product quantities and maintained quality standards
In Home Caregiver
Chicagoland caregivers
Chicago
09.2012 - 05.2016
- Assisted clients with hygiene, meals, medication reminders, and appointments
- Maintained a clean and comfortable home environment
- Provided compassionate care and companionship
Office Administrator
charles houston
Chicago
06.2010 - 08.2014
- Entered data and maintained office records
- Answered incoming calls and scheduled appointments
- Filed and faxed documents while supporting daily office operations
Education
high school diploma -
Charles Houston
Chicago, IL 08.2006 - 06.2010
Some College (No Degree) - Science Education
South Suburban College of Cook County
South Holland, ILSkills
- Microsoft Office
- Excel
- Customer Service
- Data Entry
- Receptionist
- Word
- Administrative Assistant
- Packaging
- Nursing
- Shipping & Receiving
- Warehouse Experience
- Order Picking
- RF Scanner
- Pallet Jack
- Order Picker
- Food Production
- Food Preparation
- Materials Handling
- Kitchen Experience
- Forklift
- Barista Experience
- Coffee Experience
- Cooking
- Inventory Control
- Food Safety
- Caregiving
- Home Care
- Assembly
- Data collection
- Store management
- Recruiting
- Documentation review
- Shift Management
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Behavioral Health Technician (BHT)
Footprints to recovery
06.2022 - 06.2023
Assistant Manager
Dunkin' Donuts
10.2020 - 02.2026
Picker/Packer
Lenze Americas Corporation
02.2019 - 07.2019
Cashier
Walmart
11.2016 - 02.2017
Package Handler/Sorter
Hoffer Plastics
07.2016 - 10.2016
In Home Caregiver
Chicagoland caregivers
09.2012 - 05.2016
Office Administrator
charles houston
06.2010 - 08.2014
high school diploma -
Charles Houston
08.2006 - 06.2010
Some College (No Degree) - Science Education
South Suburban College of Cook County