TONIECE KING
Chicago
Summary
Dynamic Medical Assistant Supervisor with a strong emphasis on enhancing laboratory efficiency and optimizing testing procedures through analytical expertise. Demonstrated success in account management and staff training fosters a culture of excellence and accuracy within healthcare environments. Strategic planner adept at identifying opportunities for operational improvement and growth while effectively managing company assets. Committed to fostering team building and employee engagement, leveraging leadership skills to motivate staff and elevate overall performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
District Manager
Dollar General
05.2025 - Current
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Medical Assistant/Receptionist
Medix Staffing
02.2025 - 04.2025
- Operated and maintained complex laboratory equipment, including centrifuges, microscopes, and spectrophotometers.
- Implemented new testing procedures to enhance laboratory efficiency and accuracy.
- Applied knowledge of clinical chemistry, hematology, microbiology, serology, and immunology in testing processes.
- Managed inventory of laboratory supplies and reordered as necessary to maintain workflow.
- Enhanced office productivity by handling high volume of callers per day.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
Call Center Manager
Movere Telecommunications
03.2023 - 01.2025
- Created clear and effective policies governing all aspects of employee work and interaction with customers.
- Developed quality employees within call center to take over leadership positions.
- Determined quality assurance benchmarks and set standards for improvement.
- Established and oversaw performance targets for call center associates.
- Improved average hold times, resolution rates and satisfaction scores through staff development.
- Led daily team meetings to review performance, set targets and motivate staff.
- Recruited, trained and onboarded new agents, maintaining exceptional service standards.
- Analyzed customer feedback to identify improvement opportunities and develop action plans.
- Scheduled call center staff to meet operational needs whilst remaining under budget.
District Manager
Vitamin World
04.2020 - 12.2024
- Complete forms in accordance with company procedures.
- Oversee regional and local sales managers and their staffs.
- Visit franchised dealers to stimulate interest in establishment or expansion of leasing programs.
- Prepare budgets and approve budget expenditures.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Supervised various locations, enforcing high-quality standards of operation.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Medical Assistant Supervisor
Planned Parenthood
07.2017 - 02.2020
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Called and faxed pharmacies to submit prescriptions and refills.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
Supervisor
Goodwill Store
06.2014 - 09.2016
- Interview, select and train warehouse and supervisory personnel.
- Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.
- Develop and document standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials.
- Prepare and manage departmental budgets.
- Plan, develop, or implement warehouse safety and security programs and activities.
- Track and trace goods while they are en route to their destinations, expediting orders when necessary.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created and managed project plans, timelines and budgets.
- Maintained database systems to track and analyze operational data.
Medical Assistant
Integra Care Clinic
03.2012 - 04.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
District Sales Manager
Fashion Cents
06.2008 - 12.2011
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Worked diligently with dealers and management teams to forge lasting relationships and assist in solving unique business problems.
- Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
Education
ASSOCIATE OF SCIENCE DEGREE - MEDICAL ADMINISTRATION
Keiser University
Fort Lauderdale, FL01.2014
Skills
- Infrastructure expansion
- Multi-unit management
- Consulting
- District expansion
- Tactical business planning
- Interpersonal communication
- Team building
- Staff management
- Business development
- Budget administration
- Sales management
Certification
- First Aid Certification
- Certified Medical Assistant
- Forklift Certification
Timeline
District Manager
Dollar General
05.2025 - Current
Medical Assistant/Receptionist
Medix Staffing
02.2025 - 04.2025
Call Center Manager
Movere Telecommunications
03.2023 - 01.2025
District Manager
Vitamin World
04.2020 - 12.2024
Medical Assistant Supervisor
Planned Parenthood
07.2017 - 02.2020
Supervisor
Goodwill Store
06.2014 - 09.2016
Medical Assistant
Integra Care Clinic
03.2012 - 04.2014
District Sales Manager
Fashion Cents
06.2008 - 12.2011
ASSOCIATE OF SCIENCE DEGREE - MEDICAL ADMINISTRATION
Keiser University
Section name
Gender: Female
Section name
Gender: Female