Toni Williams
Elk Grove Village
Summary
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Overview
12
12
years of professional experience
2011
2011
years of post-secondary education
Work History
Front Desk Supervisor
Marriott
Schaumburg
06.2023 - Current
- Supervised front desk operations and ensured smooth guest check-in and check-out.
- Trained and mentored new front desk staff on customer service standards.
- Coordinated room assignments and managed inventory of available accommodations.
- Resolve issues with coaching and counseling.
- Assisted with scheduling appointments and managing calendars.
- Supported daily scheduling for staff.
- Resolved guest inquiries and complaints with professionalism and efficiency.
- Implemented hotel policies and procedures to enhance operational effectiveness.
- Collaborated with housekeeping to maintain room readiness for guests.
- Maintained accurate records of guest interactions and transactions in the system.
- Provided support during peak hours to ensure optimal service delivery at the front desk.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Front Desk Agent
Comfort Suites by Choice Hotels
Schiller Park
05.2021 - 04.2023
- Make reservation
- Answer phone
- Check guest in and out of hotel
- Train new hires
- Greet guest
- Answer emails
- Talk with different companies about employees making reservations
- Communicate with housekeeping, Maintenance and the shuttle bus driver
- Give directions to guest at the airport
- Help clean the lobby
- Help the breakfast team with breakfast
- Greeted guests and managed check-in and check-out processes.
- Handled guest inquiries and resolved issues promptly.
AMBASSADOR
Amazon
Chicago
11.2017 - 01.2020
- Provide effective training to all associates in onboarding and retraining.
- Good interpersonal and communication skills.
- Ability to speak in front of groups of 1-25 associates.
- Desire to enforce all safety, quality and productivity expectations.
- Represented brand values through community engagement and outreach programs.
- Organized training sessions for new ambassadors on brand messaging and culture.
- Utilized social media platforms to promote events and engage with the community.
SALES ASSOCIATE
JCPENNY
11.2013 - 06.2016
- Supervise others and provide on the job training.
- Establish or identify prices of goods, services or admission and tabulate bills using calculators, cash registers and/or optical scanners.
- Maintain clean and orderly checkout areas.
- Stock shelves and inventory management.
- Assisted customers in product selection and provided personalized recommendations.
- Collaborated with team members to organize promotional events and displays.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Stocked merchandise, ensuring accurate inventory levels on the sales floor.
- Educated customers on store policies, promotions, and loyalty programs.
- Trained new associates on customer service protocols and operational procedures.
SALES ASSOCIATE
CHILDREN'S PLACE
01.2015 - 03.2015
- Assist customers by providing information and resolving issues.
- Greet customers
- Process merchandise returns and exchanges
- Monitor checkout stations to ensure that they have adequate cash available.
Education
Associate's - Marketing
Harold Washington
Chicago, ILSkills
- Guest Service
- Customer Service
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Employee Orientation
- Communication Skills
- Recruiting
- Event Planning
- Inventory Control
- Interviewing
- Presentation Skills
- Administrative Experience
- Office Management
- Microsoft Outlook
- Research
- Personal Assistant Experience
- Payroll
- Driving
- Great communication skills
- Energetic and positive attitude
- Leadership experience
- Desire to train and coach
- Guest relations
Timeline
Front Desk Supervisor
Marriott
06.2023 - Current
Front Desk Agent
Comfort Suites by Choice Hotels
05.2021 - 04.2023
AMBASSADOR
Amazon
11.2017 - 01.2020
SALES ASSOCIATE
CHILDREN'S PLACE
01.2015 - 03.2015
SALES ASSOCIATE
JCPENNY
11.2013 - 06.2016
Associate's - Marketing
Harold Washington