Toni Thryselius
Cortland
Summary
Dynamic small business owner with a strong background in customer relations and operations management. Skilled in verbal and written communication, successfully orchestrated events and managed customer inquiries to drive business growth.
Overview
18
18
years of professional experience
Work History
Owner
Cool Crafty Crops
Cortland, IL
01.2025 - Current
- Develop and implement monthly scrapbook and paper crafting retreats for customers.
- Stock and manage pop-up store during monthly retreats.
- Designed marketing materials and social media content to promote events.
- Established strong vendor relationships for sourcing high-quality scrapbooking and paper crafting supplies.
- Manage website for event sign-ups using Woo Commerce.
- Establish and maintain working relationship with retreat venue.
Customer Service Manager
Kidneyhood
Middleton, WI
09.2019 - Current
- Manage and respond to all customer service inquiries within a specified time period using Zendesk, email, Facebook, or phone call.
- Manage all order processing through third-party shipping service, including lost or delayed orders and special inquiries. Manage replenishment of products to shipper's warehouse.
- Manage all subscription orders through Shopify app. Spearheaded successful migration from Recharge to Appstle apps.
- Manage products and all returns using Shopify. Including adding new products and maintaining existing listings.
Owner
Cheap Scrapbook Stuff
St. Charles, IL
04.2014 - 12.2025
- Owned and operated e-commerce scrapbook and paper crafting supply store. Also managed physical warehouse for inventory.
- Handled all ordering and receiving for monthly releases from multiple vendors. Established and maintained strong vendor relationships with leading manufacturers in the industry.
- Managed inventory using Shopify with over 10,000 individual products. Handled all new product uploads on a monthly basis and well as maintained listings of current and sold out products.
- Handled all customer service inquiries via email and telephone responding within 24-hours.
- Managed all accounts payable, payroll and daily sales reporting via Quickbooks.
- Created all weekly and daily promotions through daily email blasts to dedicated mailing list of over 5,000 participants.
- Managed You Tube channel and added weekly inspiration videos to promote new products.
- Participated in consumer trade shows across the midwest. Including all vendor registration activities, booth set-up, working trade show floor and all after-event marketing to new email prospects.
- Created and managed monthly scrapbook and paper crafting retreats to provide an opportunity for local customers to craft and socialize.
- Created and worked monthly in-warehouse shopping events for local customers to visit and shop.
- Managed staff of 3 part-time employees as they pulled and packed orders daily.
Office Manager
TNT Industries
Batavia, IL
07.2008 - 04.2014
- Managed all office functions for metal stamping job shop.
- Handled all accounts payable, accounts receivable, weekly sale reporting and payroll via Quickbooks.
- Maintained filing systems for job cards and quotes.
- Checked in component inventory shipped from vendors for specific jobs.
Education
Bachelor of Science - Hospitality Management
Roosevelt University
Chicago, ILAssociate of Arts - Business Administration
Moraine Valley Community College
Palos Hills, ILSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Small business accounting
- Marketing and promotions development
Timeline
Owner
Cool Crafty Crops
01.2025 - Current
Customer Service Manager
Kidneyhood
09.2019 - Current
Owner
Cheap Scrapbook Stuff
04.2014 - 12.2025
Office Manager
TNT Industries
07.2008 - 04.2014
Bachelor of Science - Hospitality Management
Roosevelt University
Associate of Arts - Business Administration
Moraine Valley Community College