Toni Fransen
Oglesby
Summary
Professional property management expert prepared to excel in overseeing multiple properties and ensuring optimal performance. Known for enhancing tenant satisfaction and property value through effective management strategies. Focused on team collaboration and achieving results while adapting to changing needs. Skilled in financial oversight and operational efficiency, with reputation for reliability and flexibility.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Regional Property Manager
Kittle Property Group
Indiana, Wisconsin, Illinois And Michigan
09.2024 - Current
- Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
- Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
- Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
- Increased tenant satisfaction by addressing concerns promptly and maintaining open lines of communication through regular meetings and newsletters.
- Managed lease renewals strategically to minimize turnover risks while balancing rent increases with market conditions for optimal revenue generation.
- Assisted in due diligence processes during new acquisitions, providing detailed assessments of potential investments'' operational strengths or weaknesses based on regional expertise.
- Provided comprehensive training programs for property staff members, fostering a knowledgeable team capable of handling various industry challenges efficiently.
- Enhanced property occupancy rates by implementing strategic marketing plans and conducting regular market analyses.
- Collaborated with legal counsel to resolve any disputes or litigations effectively while minimizing risk exposure for managed properties.
- Monitored industry trends and regulatory updates, implementing necessary changes promptly to maintain compliance across all managed properties.
- Developed long-term relationships with local businesses, resulting in increased referrals and enhanced community reputation for managed properties.
- Ensured timely rent collection and minimized delinquencies with effective communication and follow-up procedures.
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
- Inspected community common areas, apartment units and model appearance to address problems.
- Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
- Negotiated vendor contracts and presented to owners for approval.
- Conducted property visits to assess curb appeal, office upkeep, and maintenance activities.
- Responded to escalated resident concerns and issues and monitored resolution.
- Created reports, recorded contracts and kept employee records in corporate database and accounting software.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state, and federal regulations.
Property Manager
Kittle Property Group
Ottawa, IL
08.2023 - 09.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with legal counsel to resolve tenant disputes.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
Rental Pool Liaison
Grand Bear Resort at Starved Rock
Utica, IL
10.2019 - 08.2023
- In this position I managed a staff of fifteen employees ensuring all ninety-two rooms and fifty-five villas and cabins were clean and inspected
- I was responsible for product inventory, ordering supplies within my monthly budget and scheduling, hiring and terminations in my department
- I was responsible for helping update villas and cabins and work close with owners to keep them up to date on maintenance issues
- I was responsible for all communication between ownership and their units to ensure quality, equal rentals, and were able to update them on any updates/repairs needed.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports, and other business documentation.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
Property Manager
The Chrysalis Group
Ottawa, IL
08.2018 - 09.2019
- I managed close to300 units all at different locations
- In this position I was responsible for showings, scheduling, cleaning and maintenance for units
- Giving tours and processing applications for possible tenancy
- I worked closely with HALC when we had Section8 approved properties
- I also handled all the marketing for all the units (taking pictures, posting online as well as on our software) and collected rent monthly
- I also delivered all5- and10-Day Notices and did monthly inspections of all properties
- In this position I also attained my State of Illinois Property Management License
Accounts Payable Specialist
Aston Carter Temp Agency
Ottawa, IL
12.2017 - 08.2018
- In this position I was responsible for all the billing for three companies
- I entered invoices and printed checks
- I matched invoices, investigated billing errors, and settled all company credit card transactions and matched receipts
Education
High school diploma or GED -
Lamoille High School
Lamoille, IL05.1998
Illinois Leasing License
Real Estate Institute
Online Campus04-2018
Skills
- Microsoft Outlook
- Office Management
- Administrative Experience
- Property Leasing
- Housekeeping Management
- Microsoft Office
- Microsoft Word
- Excel
- Property Management
- Section8
- Accounts Payable
- Document preparation
- Asset management
- Sales management
- Business planning
- Tenant screening
- Property operations
- Regulatory compliance
- Contract negotiation
- Marketing program development
- Lease administration
- Property inspections
- Tenant relations
- Lease agreement management
- Site inspection conduction
- Team recruitment
- Property management
- Staff training and development
- Rent collection
- Marketing and advertising
- Negotiation
- Maintenance supervision
- Employee mentoring
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Adaptability and flexibility
- Decision-making
- Active listening
- Team collaboration
- Tenant and eviction laws
- Property tours and inspections
- Microsoft office
- Maintenance
- Property showing
- Leasing and sales
- Multi-family property management
- Financial budgeting and reporting
- Team building
- Data entry
- Public relations
- Conflict resolution
- Operations management
- Property maintenance
- Fair housing mandates
- Risk assessment
- Dispute handling
- Professionalism
- Staff management
- Complaints investigation
- Grounds and facility inspection
- Disturbance handling
- Complex Problem-solving
Accomplishments
- Achieved overall occupancy of 98% throughout my portfolio of 18 properties through effectively using a "Think outside the box approach to marketing.
- Received all 5 Star Satisfaction from all Property Managers in My Region two quarters in a row.
- Was able to get state findings completed at a property with a two day cut off window when I received the Property. I was able to get us back into compliance with the state.
- Passed all certifications for Tax Credit Properties through Compliance Training
Certification
State of Illinois Property Management License
Timeline
Regional Property Manager
Kittle Property Group
09.2024 - Current
Property Manager
Kittle Property Group
08.2023 - 09.2024
Rental Pool Liaison
Grand Bear Resort at Starved Rock
10.2019 - 08.2023
Property Manager
The Chrysalis Group
08.2018 - 09.2019
Accounts Payable Specialist
Aston Carter Temp Agency
12.2017 - 08.2018
High school diploma or GED -
Lamoille High School
Illinois Leasing License
Real Estate Institute