TOMOY SUTHERLAND
MT. PROSPECT
Summary
Results-driven professional with over seven years in customer relations, manufacturing, healthcare, banking, merchandising, and logistics. Experienced in managing complex research projects across diverse scientific disciplines, with strong analytical skills for data collection and analysis. Proven problem-solver, contributing to enhanced research methodologies and improved project outcomes.
Overview
26
26
years of professional experience
Work History
Laboratory Assistant
Endeavor Health
09.2023 - Current
- Prepared samples for analysis by following standard laboratory procedures.
- Ensured that laboratory procedures are followed correctly at all times.
- Documented experimental procedures accurately in logbooks or electronic databases.
- Monitored lab supplies and proactively replenished for convenience and availability.
- Maintained clean and organized work area with adequate supplies and reagents.
- Assisted in training new personnel on proper use of laboratory equipment or techniques.
- Implemented lab procedures to prevent errors and protect staff.
- Maintained lab inventory and ordered supplies as needed.
- Compiled reports summarizing experimental results for review by senior staff members.
- Participated in meetings to discuss project progress, findings, and recommendations.
- Prepared lab for daily operations by stocking materials and equipment.
- Prepared specimens and forms for transport to outside laboratories.
- Used time management and adaptability skills to prioritize and run multiple tests.
- Provided exceptional customer service to internal and external stakeholders, addressing inquiries and concerns promptly.
- Processed hematology and chemistry samples.
Swing Driver
FedEx Express
11.2023 - 04.2024
- Operated various vehicles to deliver goods safely and efficiently.
- Maintained accurate logs of mileage, fuel use, and delivery schedules.
- Conducted routine vehicle inspections to ensure operational safety and compliance.
- Communicated with dispatch to receive delivery instructions and updates.
- Assisted in loading and unloading goods at delivery locations.
City Carrier
United States Postal Service
06.2023 - 09.2023
- Operated various vehicles to deliver goods safely and efficiently.
- Maintained accurate logs of mileage, fuel use, and delivery schedules.
- Conducted routine vehicle inspections to ensure operational safety and compliance.
- Communicated with dispatch to receive delivery instructions and updates.
- Assisted in loading and unloading goods at delivery locations.
- Provided excellent customer service during deliveries, addressing inquiries professionally.
- Delivered goods and services to customers on time and in excellent condition.
- Documented daily mileage, gas, and other data.
- Delivered packages to customers in a timely and efficient manner.
Ave C Driver/Merchandiser
Canteen
02.2022 - 06.2023
- Operated various vehicles to deliver goods safely and efficiently.
- Maintained accurate logs of mileage, fuel use, and delivery schedules.
- Communicated with dispatch to receive delivery instructions and updates.
- Provided excellent customer service during deliveries, addressing inquiries professionally.
- Delivered goods and services to customers on time and in excellent condition.
- Documented daily mileage, gas, and other data.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Secured merchandise, avoiding damage during transportation.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Drove trucks to and from job sites to deliver stocks.
Operations Purchasing Buyer
Essentra
01.2019 - 01.2022
- Managed supplier relationships to ensure timely delivery of products.
- Conducted market research to identify new sourcing opportunities.
- Negotiated pricing and contract terms with vendors and suppliers.
- Analyzed inventory levels to optimize stock management processes.
- Reviewed purchase orders for accuracy and compliance with company policies.
- Worked with suppliers to expedite open purchase orders and shipments in-transit.
- Requested pricing quotes from suppliers to determine best source of supply.
- Developed relationships with vendors to secure better prices and payment terms.
- Maintained records of all purchases including item descriptions, costs, quantities received.
- Researched competitors and sourced new vendors.
- Drafted requests for quotes from vendors for comparison shopping purposes.
Customer Service Rep
Essentra
07.2018 - 01.2019
- Trained new staff on customer service protocols and company policies effectively.
- Maintained detailed records of customer interactions for future reference and training.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved customer complaints promptly and efficiently.
- Supported sales team members to drive growth and development.
Service Manager
Icon Identity Solutions
02.2017 - 07.2018
- Oversaw scheduling and resource allocation for service projects.
- Developed training programs to enhance staff skills and performance.
- Resolved customer complaints and ensured timely follow-up actions.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Created written estimates and obtained customer consent to proceed.
- Pitched in to complete various duties during peak periods or employee absences.
Lead SPD Technician
Presence Health Holy Family Medical Center
01.2015 - 02.2017
- Sterilized surgical instruments using autoclaves and chemical disinfectants.
- Inspected, assembled, and packaged medical instruments for surgical procedures.
- Maintained cleanliness and organization in the sterile processing area.
- Followed safety protocols to prevent contamination during processing tasks.
- Trained new staff on sterilization procedures and equipment usage.
- Prepared trays, instrument packs and surgical sets.
- Operated steam sterilizers, washer-disinfectors, ultrasonic cleaners, dry heat ovens, and other related equipment.
- Distributed sterile and non-sterile supplies and medical equipment upon request or case cart requisition.
- Reported any malfunctions or discrepancies in equipment to management immediately.
- Set proper temperature, pressure and parameters for steam machines to prepare for instrument cleaning.
SPD Technician
Lutheran General & Children’s Hospital
11.2010 - 08.2016
- Sterilized surgical instruments using autoclaves and chemical disinfectants.
- Inspected, assembled, and packaged medical instruments for surgical procedures.
- Maintained cleanliness and organization in the sterile processing area.
- Followed safety protocols to prevent contamination during processing tasks.
- Trained new staff on sterilization procedures and equipment usage.
- Prepared trays, instrument packs and surgical sets.
- Operated steam sterilizers, washer-disinfectors, ultrasonic cleaners, dry heat ovens, and other related equipment.
- Distributed sterile and non-sterile supplies and medical equipment upon request or case cart requisition.
- Reported any malfunctions or discrepancies in equipment to management immediately.
- Set proper temperature, pressure and parameters for steam machines to prepare for instrument cleaning.
Sales Support Planner/Dispatcher
Coca - Cola Refreshments
01.2009 - 11.2012
- Coordinated daily schedules for drivers and vehicles effectively.
- Managed emergency dispatches during high-pressure situations efficiently.
- Communicated with drivers to relay critical information promptly.
- Maintained detailed logs of dispatch activities for record-keeping purposes.
- Assigned drivers to appropriate routes based on customer needs.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Updated records of driver locations, delays, and cancellations.
- Scheduled loads according to priority and available equipment.
Cashier
N.S.U. Health Systems Glenbrook Hospital
05.2008 - 09.2008
- Processed customer transactions efficiently at Glenbrook Hospital's main cafeteria.
- Maintained accurate cash drawer balance during shifts to ensure financial integrity.
- Ensured cleanliness and organization of checkout area throughout the shift.
- Accepted cash and credit card payments, issued receipts and provided change.
Product Promoter
Sales Coach
10.2006 - 02.2008
- Promoted products through engaging demonstrations and interactive presentations.
- Educated customers on product features and benefits to enhance understanding.
- Gathered customer feedback to improve product offerings and promotional tactics.
- Greeted customers and provided product knowledge.
- Participated in the planning of special events such as launch parties.
Customer Service Rep & Bank Teller
J.N.B. S
01.2003 - 07.2006
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and banking services.
- Managed cash drawer, ensuring balanced funds at all times.
- Promoted bank products to enhance customer financial solutions.
- Trained new tellers on operational procedures and best practices.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Sales Rep & Merchandiser
Super Plus Food Store
01.2000 - 01.2003
- Coordinated visual merchandising displays to enhance customer engagement and brand visibility.
- Trained new staff on merchandising techniques and customer service best practices.
- Conducted store audits to assess compliance with merchandising guidelines and standards.
- Maintained a clean and organized work environment at all times.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Assisted customers with locating desired items within store locations.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
Education
Certified Sterile Processing & Distribution Tech - CSPDT
Lutheran General Hospital
Park Ridge, IL01-2014
Certified Nursing Assistant - C.N.A
Samland Institute of Allied Health & Technology
Park Ridge, IL01-2013
Business Administration - College Credits
Knox Community College
Clarendon, Jamaica01-2004
Computer Studies - Certificate
Infoserv Institute of Technology
Manchester, Jamaica01-1998
High School Diploma -
Christiana High School
Manchester, Jamaica01-1996
Skills
- Laboratory information systems
- Specimen handling
- Analytical methods
- Data & order entry
- Inventory management
- Billing
- Report compilation
- Merchandising
- Product promotion
- Attention to detail
- Strong communication
- Effective communication
Timeline
Swing Driver
FedEx Express
11.2023 - 04.2024
Laboratory Assistant
Endeavor Health
09.2023 - Current
City Carrier
United States Postal Service
06.2023 - 09.2023
Ave C Driver/Merchandiser
Canteen
02.2022 - 06.2023
Operations Purchasing Buyer
Essentra
01.2019 - 01.2022
Customer Service Rep
Essentra
07.2018 - 01.2019
Service Manager
Icon Identity Solutions
02.2017 - 07.2018
Lead SPD Technician
Presence Health Holy Family Medical Center
01.2015 - 02.2017
SPD Technician
Lutheran General & Children’s Hospital
11.2010 - 08.2016
Sales Support Planner/Dispatcher
Coca - Cola Refreshments
01.2009 - 11.2012
Cashier
N.S.U. Health Systems Glenbrook Hospital
05.2008 - 09.2008
Product Promoter
Sales Coach
10.2006 - 02.2008
Customer Service Rep & Bank Teller
J.N.B. S
01.2003 - 07.2006
Sales Rep & Merchandiser
Super Plus Food Store
01.2000 - 01.2003
Certified Sterile Processing & Distribution Tech - CSPDT
Lutheran General Hospital
Certified Nursing Assistant - C.N.A
Samland Institute of Allied Health & Technology
Business Administration - College Credits
Knox Community College
Computer Studies - Certificate
Infoserv Institute of Technology
High School Diploma -
Christiana High School