TOMMY HARDIN
Aurora
Summary
Dynamic security professional with extensive experience at Allied Universal, specializing in staff supervision and policy compliance.
Overview
15
15
years of professional experience
Work History
Hospital Security Supervisor / Shift Manager
Allied Universal
12.2022 - Current
- Supervise and coordinate daily hospital security operations, ensuring the safety of patients, visitors, and staff.
- Monitor access control, enforce safety regulations, and respond to emergencies in accordance with hospital policies.
- Conduct incident investigations, prepare detailed reports, and liaise with law enforcement as needed.
- Train and mentor security staff on hospital-specific protocols, de-escalation techniques, and emergency response.
- Manage shift schedules, assign posts, and ensure adequate coverage for all hospital areas.
Acting Security Director (Task Force)
Waldorf Astoria Hilton
Chicago
08.2021 - 12.2022
- Coordinated with law enforcement and Homeland Security to enhance safety protocols.
- Maintained 100% compliance with security audits and client directives.
- Recognized for exceptional punctuality and timely completion of security investigations.
Security Manager
Palmer House Hilton
Chicago
05.2018 - 12.2022
- Directed all security operations, ensuring guest safety and asset protection for a high-volume luxury hotel.
- Built cooperative relationships with local authorities to prevent and resolve security incidents.
- Consistently exceeded performance standards for service quality and operational efficiency.
Security Officer
The Drake Hotel
Chicago
08.2016 - 04.2018
- Patrolled premises to ensure guest and staff safety, enforcing hotel security policies.
- Delivered outstanding guest service, enhancing satisfaction and loyalty.
- Managed multiple priorities in a high-pressure environment.
Operations Manager
SOS Security LLC
09.2010 - 03.2017
- Created and enforced security policies to prevent theft and ensure workplace safety.
- Led training programs to improve emergency preparedness among staff.
- Oversaw scheduling, performance reviews, and operational reports for security teams.
Education
Diploma -
Thomas Kelly High School
01.1998
Skills
- Staff supervision and scheduling
- Policy enforcement and compliance
- Training coordination and emergency preparedness
- Risk mitigation and incident investigation
- Conflict resolution and guest relations
- Service recovery and VIP protection
- Microsoft Office Suite proficiency
References
Available upon request
Certifications And Awards
- Certified Lodging Security Officer – Hilton Worldwide
- Officer of the 3rd Quarter, The Drake Hotel (2016)
- Team Member of the Month, The Drake Hotel (10/01/16)
- Nominee, Team Member of the Year, The Drake Hotel (2016)
- Nominee, Manager of the 1st Quarter, Palmer House Hotel (2019)
Qualifications Summary
Security management professional with 10+ years of progressive leadership experience in private security, hospitality, and operations. Proven ability to build, train, and lead high-performing teams while developing and implementing security strategies that protect people, property, and brand reputation. Skilled in collaborating with law enforcement agencies, optimizing workflow efficiency, and maintaining exceptional service standards.
Timeline
Hospital Security Supervisor / Shift Manager
Allied Universal
12.2022 - Current
Acting Security Director (Task Force)
Waldorf Astoria Hilton
08.2021 - 12.2022
Security Manager
Palmer House Hilton
05.2018 - 12.2022
Security Officer
The Drake Hotel
08.2016 - 04.2018
Operations Manager
SOS Security LLC
09.2010 - 03.2017
Diploma -
Thomas Kelly High School
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