TOMISIN FIJABI
Montgomery
Summary
Dynamic professional with a proven track record at Robert Half, excelling in data processing and customer service. Proficient in Python and SQL, I leverage analytical skills to drive insights and enhance operational efficiency. Recognized for exceptional problem-solving abilities and a commitment to achieving team goals, I thrive in collaborative environments.
Overview
4
4
years of professional experience
Work History
Remittance Processor
Robert Half
Elgin
01.2025 - Current
- Input data into the system while following standard operating procedures and customer specific instructions for processing
- Maintained the highest level of production and accuracy daily contributing to meeting team goals
- Learned new processing functions and equipment operation in additional areas/departments of production as needed
Customer Service Professional (CSP) - Receptionist
H & R Block
North Aurora
01.2022 - 01.2024
- Addressed customer inquiries and complaints and provided information about the products and services
- Troubleshooted and resolved product issues and concerns
- Documented and updated customer records based on interactions
- Developed and maintained a knowledge base of the evolving products and services.
Classroom Tech Support Specialist
Learning Technology Solutions (LTS) - University of Illinois at Chicago
Chicago
01.2022 - 01.2024
- Delivered technical support in classrooms by troubleshooting and resolving hardware and software issues for seamless operation.
- Addressed connectivity challenges for instructors and students, working independently and collaboratively while demonstrating exceptional customer service skills.
- Documented technical issues and solutions, maintaining detailed records to support ongoing classroom technology management.
Data Analysis Intern - Impact and Client Management
The Cleveland Avenue Foundation for Education (CAFÉ) Group
Chicago
01.2023 - 12.2023
- Compiled and analyzed data from diverse sources to evaluate internship program effectiveness, delivering actionable insights through PowerPoint and Power BI presentations.
- Developed a CRM-style database model, proposing technical and design specifications to support the implementation of new system.
- Collaborated with a team to perform due diligence on an investment opportunity, presenting insights to senior management.
Data Science Intern - Environmental and Social Governance (ESG)
Adams Street Partners
Chicago
01.2023 - 12.2023
- Designed a database model in Lucidchart to organize and structure ESG data stored in Excel for enhanced usability.
- Built ETL (Extract, Transform, and Load) pipeline with SQL Server, SPSS, and Python pandas to streamline data processing and analysis.
- Developed reporting dashboards to analyze ESG data and presented findings to non-technical audiences and upper management using Tableau and Tableau Stories, enabling data-driven decision-making.
Education
Bachelor of Science - Data Science with a Business Analytics Concentration
University of Illinois Chicago (UIC)
Chicago, IL01.2024
Skills
- Python and R
- SQL and SAS
- C programming
- Data visualization tools
- Machine learning techniques
- Data structures and mining
- Statistical analysis and big data
- ETL development and database modeling
- Technical documentation skills
- Customer service excellence
- Detail orientation and problem-solving
- Conflict resolution strategies
- Client relationship management
- Collaborative teamwork
Projects
Real VS Fake Job Postings (Python and Python pandas), 05/24, Conducted advanced data exploration to develop initial visualizations, identifying key trends and patterns., Evaluated the accuracy of multiple machine learning models, aligning each model with specific questions and objectives., Proposed vetting and verification strategies to empower job seekers in safeguarding against fraudulent activity. Diagramming Databases (SQL and Lucidchart), 05/23, Translated functional business and data requirements from client requests into Entity-Relationship Diagrams using Lucidchart., Developed a comprehensive database model by defining attributes, keys, data types, and relationships to ensure optimal functionality., Converted the database model into detailed design specifications and implemented them using SQL.
Timeline
Remittance Processor
Robert Half
01.2025 - Current
Data Analysis Intern - Impact and Client Management
The Cleveland Avenue Foundation for Education (CAFÉ) Group
01.2023 - 12.2023
Data Science Intern - Environmental and Social Governance (ESG)
Adams Street Partners
01.2023 - 12.2023
Customer Service Professional (CSP) - Receptionist
H & R Block
01.2022 - 01.2024
Classroom Tech Support Specialist
Learning Technology Solutions (LTS) - University of Illinois at Chicago
01.2022 - 01.2024
Bachelor of Science - Data Science with a Business Analytics Concentration
University of Illinois Chicago (UIC)
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