Tomisha Love
Aurora
Summary
Talented Customer Service Representative with proven results in active listening, assessing needs, understanding issues, analyzing options and providing timely, helpful solutions. Able to effectively manage time and understand problem sensitivity while responding quickly. Knowledgeable in business operations and efforts that increase revenues. Adept at sales techniques, including persuasion and promotions. Strong interpersonal and communication skills. Talented in cultivating and maintaining long-term relationships.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Shiftkey
09.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Patient Care Technician
Ascension Mercy Hospital
08.2022 - 09.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Driver
Lyft And Uber
01.2018 - 05.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Certified Nursing Assistant
Meadowbrook Manor
04.2022 - 08.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Debt Collector
Miramed Revenue Group
01.2018 - 01.2018
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
Customer Service Representative
FTD
02.2016 - 02.2017
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Customer Service Representative
Regional Transportation Authority
01.2014 - 01.2015
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier
McDonald's Restaurant
01.2012 - 01.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Penn Foster High School
Scranton, PA09.2020
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
Timeline
Front Desk Receptionist
Shiftkey
09.2023 - Current
Patient Care Technician
Ascension Mercy Hospital
08.2022 - 09.2024
Certified Nursing Assistant
Meadowbrook Manor
04.2022 - 08.2022
Driver
Lyft And Uber
01.2018 - 05.2023
Debt Collector
Miramed Revenue Group
01.2018 - 01.2018
Customer Service Representative
FTD
02.2016 - 02.2017
Customer Service Representative
Regional Transportation Authority
01.2014 - 01.2015
Cashier
McDonald's Restaurant
01.2012 - 01.2013
High School Diploma -
Penn Foster High School
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