TOMIKA SHORTER WHITE
Chicago,IL
Summary
Account Administration professional with expertise in healthcare compliance, revenue cycle management, and operational efficiency, seeking to secure the position of Business Office Supervisor.
Overview
14
14
years of professional experience
Work History
Employee Benefits Business Account Administrator
HUB INTERNATIONAL
01.2022 - Current
- Optimize administrative processes by overseeing daily operations of client accounts, enhancing documentation accuracy, reducing billing discrepancies and coordinating all stakeholder meetings
- Audit client medical plan records and insurance data to ensure accurate transfers of policy information through benefits administration systems
- Manage revenue cycle processes, including insurance billing, commissions, coding, and claims to optimize reimbursements and minimize denials
- Verify the entirety of client account information and correspondence to ensure adherence to confidentiality laws, such as HIPAA
- Partner with insurance carriers to resolve employee claim denials resulting in decreased denial ratings
- Draft and distribute annual compliance notices to clients minimizing legal risks through precise communication strategies
- Analyze annual claim data to identify trends and recommend preventative care solutions to reduce high claimant costs in clients population health
Front Desk Supervisor
HYATT HOUSE
01.2017 - 01.2020
- Supervised front desk operations, ensuring efficiency in group block scheduling, payment processing, guest check-ins and billing accuracy
- Trained staff on hotel operational protocols, improving service efficiency and ensuring consistent delivery of high-quality guest experiences
Default Resolution Specialist
CEANNATE CORP
01.2013 - 01.2016
- Analyzed financial documents and resolved discrepancies in borrower accounts achieving 80% recovery rates for defaulted loans
- Proactively engaged with borrowers to establish repayment plans, ensuring transparency and adherence to the Fair Debt Collection Practices Act (FDCPA)
Psychiatric Rehabilitation Assistant
Albany Care
01.2011 - 01.2013
- Performed administrative tasks, organizing and filing psychiatric case notes monthly, maintaining a 100% accuracy rate in record management
- Collaborated with doctors, psychologists, and other healthcare professionals to diagnose and treat patient mental health conditions resulting in 25% increase of cognitive behavior
Education
Graduate Certificate - Project Management
Keller Graduate School of Management
Chicago, IL01.2021
Bachelor of Science - Technical Management
DeVry University
Chicago, IL01.2019
Skills
- Front Office Operations
- Scheduling and Workflow Organization
- Clinical Team Collaboration
- Patient Care Coordination
- Health Care Compliance Regulation
- Revenue Cycle Management
Timeline
Employee Benefits Business Account Administrator
HUB INTERNATIONAL
01.2022 - Current
Front Desk Supervisor
HYATT HOUSE
01.2017 - 01.2020
Default Resolution Specialist
CEANNATE CORP
01.2013 - 01.2016
Psychiatric Rehabilitation Assistant
Albany Care
01.2011 - 01.2013
Graduate Certificate - Project Management
Keller Graduate School of Management
Bachelor of Science - Technical Management
DeVry University
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