Tomer Yehezkel

• As a QA Manager, I lead a diverse team of professionals from various countries, overseeing a range of topics and ensuring the highest standards of quality assurance. My responsibilities include coordinating cross-functional teams, managing projects, and fostering collaboration to achieve our quality objectives. I am adept at navigating cultural differences and leveraging the strengths of a global team to deliver exceptional results.
• Developed training programs for junior QA analysts, improving their technical skills and proficiency in testing methodologies.
• Leading inbound and outbound projects with customers and serving as project manager.
• Optimized test case coverage by identifying gaps in existing test plans and devising new strategies for comprehensive testing.
• Ensured compliance with industry best practices by staying abreast of emerging trends in quality assurance management.
• Established a culture of collaboration within the QA department, fostering open communication channels among team members.
• Managed budgetary allocations for the QA department, optimizing resource utilization while ensuring all projects were executed within allocated budgets.
• Managed cross-functional teams to ensure seamless coordination between QA, development, support departments, product, delivery and sales.
• Mentored junior team members, providing guidance and support to help them excel in their roles and contribute effectively to the organization.
• Recorded, analyzed, and distributed statistical information.
• Monitored staff organization and suggested improvements to daily functionality.

• Perform Analyses of issues that occur on Customer site and on live Production Environment
• Providing go/no-go for software promotion following non-regression execution
• Exe of Manual/Automated tests on IT and Telco Sides
• Analyzed customer feedback data to identify trends and areas for improvement, driving the continuous enhancement of services provided.
• Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
• Bug Creation/Tracking on JIRA and providing information to developers in order to fix defects
• Working closely with developers, Requirements Engineers, Project and Product managers and Customers (Scrum Methodology).
• Enhanced software quality by developing and implementing comprehensive testing strategies.
• Optimized test coverage by maintaining a well-organized, up-to-date library of test cases corresponding to application requirements changes over time.
• Improved team efficiency with streamlined test processes, resulting in faster release cycles.
• Contributed to successful product launches through meticulous end-to-end testing of applications.
• Collaborated with developers to identify and resolve software issues, leading to higher product reliability.
• Reduced product defect rates by creating robust test cases and meticulously executing them.
• Ensured optimal user experience by conducting thorough usability testing on multiple platforms.
• Facilitated smooth application migrations through comprehensive regression testing of existing functionality after updates or enhancements.
• Contributed to root cause analysis to determine core reason for failures and errors.
• Facilitated process improvements to successfully decrease errors.
• Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
• Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
• Managed end-to-end testing efforts for multiple projects, ensuring successful release of robust applications.
• Mentored junior team members on various aspects of quality assurance principles, methodologies, tools and technologies while driving their professional growth within the organization.

• Managing a group of over 20 QA Engineers in two teams: Off-Shore team located at India site and an Israeli team located at TLV site
• Group Management includes: Tasks Planning, Test Plans Creation, Daily Tasks tracking and alignment with planning, Reporting, Technical Assistance, Resources Management (Human and non-Human), Ongoing Problem Solving and Analysis, Review testing plans with Management and approval
• Participating in Recruitment and Training processes.

I develop comprehensive curricula, create engaging lecture materials, and provide hands-on learning experiences to help students understand complex theories and practical applications in the following courses:

• Intro to Information Technology Management
• Analysis and Design of Information Systems
• Data Base (SQL) Management.

• Real time Support on Production Environment and directly with Customers
• Analyzing and resolving issues
• Escalate issues to R&D, verify fixes, load to POLYCOM Corporate Beta and Production environment, test and verify
• Interface with tier 4 engineers, verify issues on Corporate environment to resolve in later versions, make sure customer's scenarios are not affected
• Test new features on Corporate Beta environment
• Perform real life testing on Corporate environment on weekly basis
• Interface with other POLYCOM DEV global teams: DMA, GS, RPD to resolve POLYCOM environment issues, US, China, India and Israel Sites
• Proven knowledge of TCP\IP, Audio\Video RTP streams, SIP, H323, ISDN, PSTN and network debugging
• Smoke, Functionality, System, Quality, Load Testing
• Executing manual and automatic tests of video conference
• Solution & integration tests in lab - end to end
• STP, STD, ATP documents preparation.

• Facilitated successful software deployments by participating in release management activities including version control, build verification, and deployment approvals.
• Improved software quality by designing and executing comprehensive test plans and cases.
• Optimized test suite maintenance with clear documentation practices, enabling easy updates as application requirements evolved.
• Reduced bug occurrences by identifying defects early in the development process.
• Collaborated on cross-functional teams to ensure timely delivery of high-quality products.
• Contributed to higher customer satisfaction ratings by diligently validating user requirements before product releases.
• Accelerated issue resolution by effectively communicating identified defects to developers.
• Strengthened relationships between QA testers and developers by participating in code reviews, offering constructive feedback and fostering a shared understanding of product quality standards.
• Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
• Documented testing procedures for developers and future testing use.
• Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective using JIRA.
• Working with Linux