Tomer Shoval
Solution Architect & Professional Leader Of System Analysts
ראש העין
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Solution Architect & Professional leader of system analysts
Partner Communications
08.2021 - Current
- Designed and architected a comprehensive in-house Customer Relationship Management (CRM) system, leveraging agile methodologies to align with organizational goals and user needs.
- Led the end-to-end development process, collaborating with cross-functional teams to define requirements, ensuring seamless integration with existing systems and enhancing interoperability.
- Conducted performance analysis and optimization of the CRM system, implementing monitoring and troubleshooting strategies to enhance system reliability and user experience.
- Implemented scalable and secure data management strategies, ensuring compliance with industry standards and regulations.
- Provided professional and technical leadership to system analysts throughout the project lifecycle, ensuring excellence in execution. Mentored team members in solutions architecture and microservices, fostering a collaborative and innovative environment. Spearheaded strategic initiatives to optimize system analysis processes, enhance operational efficiency, and align technological solutions with business objectives.
- Established best practices for software development, including architecture guidelines, coding standards, and deployment processes.
CRM System Analyst
Partner Communications
04.2019 - 04.2021
- Performed detailed design for a new in-house CRM system (TicTac).
- Enhanced the overall user experience by consolidating customer information into a single system, eliminating the need to access multiple systems (transformation from Siebel, Vantive Etc.).
- Collected and analyzed requirements from customers across the organization.
- Provided close oversight during the development and QA phases until full implementation of the system.
Siebel System Analyst
Partner Communications
08.2016 - 04.2019
- Played a key role as part of the team responsible for the successful implementation of Siebel CRM at the organization.
- Analyzed business processes and requirements to design and implement effective Siebel solutions, enhancing operational efficiency.
- Collaborated with cross-functional teams to gather and document detailed functional and technical specifications for Siebel applications.
- Ensured successful implementation of the system by providing thorough oversight during the development and quality assurance phases.
- Provided ongoing support and training to end-users, facilitating a smooth transition to new features and enhancements.
- Monitored system performance and implemented improvements, ensuring reliability and scalability of Siebel applications.
- Developed and maintained comprehensive documentation, including process flows, system configurations, and user manuals.
Migration Manager
Partner Communications
01.2015 - 08.2016
- Leading data migration efforts for new solutions, overseeing delivery, mapping, transfer, and data validity.
- Oversaw the migration of 3 million customers during the 012Smile & Partner merger.
- Developed best practices, processes, and standards for efficient data migration.
- Lead a migration team comprising developers, DBAs, and QA personnel, ensuring the creation of data validation scripts in PL/SQL.
- Coordinated planning, testing, and documentation for consolidating two CRM systems onto Siebel.
- Managed migration events and conducted root cause analyses for implementation incidents.
CRM System Analyst
Partner Communications
04.2010 - 01.2015
- Conducted comprehensive design for the Customer Relationship Management (CRM) system.
- Oversaw the integration of a new line of business, Internet Service Provider (ISP) / Voice over Broadband (VOB), into the CRM system.
- Gathered and analyzed requirements from stakeholders across the organization to ensure alignment with business objectives.
- Provided diligent oversight throughout the development and quality assurance phases, ensuring successful implementation of the system.
CRM Developer
Partner Communications
01.2007 - 04.2010
- Designed CRM user interfaces, workflows, and business services using Developer Tools, and PL/SQL.
- Responsible for Customer Info data process and screens.
Education
Bachelor of Science (BSc) - Computer Science
Netanya Academic College
01.2004 - 01.2006
Practical Software Engineer - Software Engineer
Tel Aviv University
01.2002 - 01.2004
Skills
Requirements gathering
Timeline
Solution Architect & Professional leader of system analysts
Partner Communications
08.2021 - Current
CRM System Analyst
Partner Communications
04.2019 - 04.2021
Siebel System Analyst
Partner Communications
08.2016 - 04.2019
Migration Manager
Partner Communications
01.2015 - 08.2016
CRM System Analyst
Partner Communications
04.2010 - 01.2015
CRM Developer
Partner Communications
01.2007 - 04.2010
Bachelor of Science (BSc) - Computer Science
Netanya Academic College
01.2004 - 01.2006
Practical Software Engineer - Software Engineer
Tel Aviv University
01.2002 - 01.2004
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