Creative and flexible, with ability to think outside the box to overcome challenges. Know how to work under pressure to deliver high-quality results and have the combination of a strong team player with the ability to work independently.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Head Manager & Lead of Operations
Idol Corporation - Startup
05.2022 - 12.2023
Supervised talents to ensure optimal performance quality, while maintaining a healthy work environment and high team morale.
Collaborated directly with the CEO in a two-person startup team, playing a pivotal role in driving the company towards financial stability and growth, leading to multiple successful investment rounds and the company a market leader.
Established and maintained productive relationships with industry partners and competitors, supporting key strategic business objectives.
Sound Design, Composer, Audio Advisor
Freelance
08.2020 - 03.2022
"Pinni and the Lost Voice", Pinnical Studio, 2022-07
"Kindred", Tiltan Collage , 2021-10
"Nav's Endless Nightmare", Pinnical Studio , 2021-04
"Tadpole Tales", Pinnical Studios , 2020-08 ( Award winning game recognized by Forbes)
"Veloren", Lead Audio design, 2020-02
Operations Manager, Customer Experience and QA
Owlytics
01.2020 - 12.2020
Worked in a fast paced startup environment, while enhancing collaboration and communication among multiple teams within the company.
Delivered expert support and counsel to to over 200 customers, focused on boosting satisfaction and churn rates.
Product Operations Manager
IMPRUVE
01.2019 - 01.2020
Manage customers, build marketing strategies and develop creative solutions, while adapting them to different target audiences.
Served as an instrumental role in organizational transformation within a critical phase of the company.
EA to EVP, Country Manager & Head of Sales APAC & Global Lead of Customer Operations/CCO at AfterpayEA to EVP, Country Manager & Head of Sales APAC & Global Lead of Customer Operations/CCO at Afterpay
IT Operations Head & Digital Transformation Lead at Toronto Pearson Airport | Greater Toronto Airports AuthorityIT Operations Head & Digital Transformation Lead at Toronto Pearson Airport | Greater Toronto Airports Authority