Tomasz Chramiec
Bensenville
Summary
Accomplished dispatcher and station manager with expertise at Superior Ambulance Svc, excelling in dispatch coordination and decision-making. Enhanced operational efficiency by implementing strategic plans. Recognized for stress tolerance and active listening, ensuring exceptional customer service and seamless communication in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Dispatcher
Superior Ambulance Svc
Elmhurst
01.2022 - Current
- Managed real-time dispatching of emergency medical services to ensure timely response.
- Coordinated communication between field personnel and healthcare facilities for efficient patient transport.
- Utilized computerized dispatch systems to track vehicle locations and optimize route planning.
- Prioritized calls based on urgency, ensuring critical cases received immediate attention.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Station Manager
Superior Air-Ground Ambulance Service Inc.
Elmhurst, IL
05.2015 - 11.2020
- Oversaw daily operations, ensuring compliance with safety protocols and service standards.
- Managed scheduling and staffing, optimizing resource allocation for efficient service delivery.
- Implemented training programs, enhancing team performance and operational readiness.
- Developed strategic plans to improve response times and operational efficiency.
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
- Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
- Enhanced employee performance by providing ongoing training, coaching, and feedback.
- Improved station efficiency by implementing new operational strategies and streamlining processes.
EMT-Basic
Superior Air-Ground Ambulance Service Inc.
Elmhurst, IL
03.2014 - Current
- Responded promptly to emergency calls, providing care and support during transportation.
- Evaluated patient conditions using standardized assessment protocols to determine appropriate interventions.
- Collaborated with healthcare teams to ensure seamless communication and effective patient management.
- Documented patient information accurately in compliance with regulatory standards and protocols.
- Mentored new EMT staff on best practices for emergency response and patient care techniques.
Education
Associate of Science - Political Science
Bergen Community College
Paramus, NJEmergency Medical Technician - EMT-B
Bergen County EMS Training Center
Paramus, NJFirefighter I And II -
Bergen County Police And Fire Academy
Mahwah, NJHigh School Diploma -
Wallington Jr/Sr High School
WallingtonSkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Dispatch coordination
Languages
Polish
English
Timeline
Dispatcher
Superior Ambulance Svc
01.2022 - Current
Station Manager
Superior Air-Ground Ambulance Service Inc.
05.2015 - 11.2020
EMT-Basic
Superior Air-Ground Ambulance Service Inc.
03.2014 - Current
Associate of Science - Political Science
Bergen Community College
Emergency Medical Technician - EMT-B
Bergen County EMS Training Center
Firefighter I And II -
Bergen County Police And Fire Academy
High School Diploma -
Wallington Jr/Sr High School