Tolga Agosta
Elk Grove Village
Summary
Results-driven professional with a strong background in customer service and team leadership. Known for his exceptional relationship-building skills, with a proven ability to enhance operation efficiency and support business growth.
Overview
5
5
years of professional experience
Work History
supervisor
UPS
Addison
10.2021 - 02.2023
- Directed and supervised team of 15 employees in daily operations.
- Supervised daily package sorting and distribution operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Monitored package handling for compliance with company standards.
- Enforced safety measures to maintain a secure working environment.
- Collaborated with management to improve operational efficiency initiatives.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
host
Perrys Steakhouse & Grille
Schaumburg
02.2024 - Current
- Handled guest inquiries and concerns with professionalism and courtesy.
- Provided excellent customer service by anticipating customer needs.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Managed dining room layout to maximize efficiency of staff members.
- Performed light administrative duties such as filing documents and taking messages.
- Analyzed sales data to identify trends and inform decision-making.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
Education
Associate of Arts - Business Administration
William Rainey Harper College
Palatine, IL06-2026
Skills
- Customer service
- Team leadership
- Public speaking
- Decision-making
- Relationship building
- Networking
- Adaptable learner
Affiliations
- Volunteer at Feed My Starving Children
- Trained in martial arts for ten years, walked away as an instructor and a third degree black belt.
- vegetarian
Timeline
host
Perrys Steakhouse & Grille
02.2024 - Current
supervisor
UPS
10.2021 - 02.2023
Associate of Arts - Business Administration
William Rainey Harper College