Todd Osborne
Swansea
Summary
Highly experienced and accomplished Air Force professional with 20 consecutive years of active duty experience. Demonstrated expertise in emergency management, leadership, and problem-solving. Extensive background in command and control (C2) operations, secure communications, GDSS, and program management. Proven ability to deliver strategic oversight and effectively lead teams. Strong skills in adaptability, communication, and coordination. Committed to contributing to organizational success and achieving goals.
Overview
21
21
years of professional experience
Work History
GDSS Functional Help Desk Technician
Pioneer Technologies Contractor
02.2024 - Current
- Provide technical support for 20,000 Department of Defense users by resetting accounts and troubleshooting system issues to ensure seamless operations
- Utilize strong problem-solving skills to diagnose and resolve user inquiries in a timely manner
- Collaborate with cross-functional teams to escalate and address complex technical challenges, enhancing overall user satisfaction
- Document and track support requests using Mobility Air Force's Remedy ticketing system
NCOIC C2 Operations / GDSS UPAM / NCOIC COMSEC / NCOIC C2 Systems / DDR Trusted
U.S. Air Force (375th/932nd Wing Command Post)
01.2022 - 01.2024
- Delivered strategic Command and Control (C2) oversight to Air Force senior leadership, providing guidance on protective and security measures essential for the well-being of 13,000 military and civilian personnel
- Led 4-member team as Primary Program Account Manager (UPAM) for GDSS, overseeing 24/7 operations and updating policies to enhance customer service
- Managed accounts for personnel in 3 units within the 375th Air Mobility Wing and 7 units in the 932nd Airlift Wing
- Managed secure communications, demonstrating expertise in safeguarding sensitive information and maintaining confidential channels, with a focus on security
- Led a Drug Reduction Program for three military squadrons, overseeing random notifications with a focus on maintaining program integrity and ensuring compliance
- Collaborated with external agencies for incident and emergency management, provided direction for Command and Control (C2) during authorized service interruptions
- Oversaw and facilitated tracking, configuration, and change management processes
- Delivered essential strategic guidance for the Air Mobility Command (AMC) Deviation Program, ensuring meticulous adherence to Headquarters standards, and expertly managed a portfolio of 933 deviations across 10 military installations
NCOIC Reports / GDSS UPAM / NCOIC COMSEC
U.S. Air Force (U.S. Transportation Command)
01.2019 - 01.2022
- Lead advisor on cyber-nuclear communication capabilities across multiple security levels, including Secret, Restricted Data, Formerly Restricted Data, Top Secret, and Sensitive Compartmented Information
- Directed an 8-member team as the Primary Program Account Manager (UPAM) overseeing GDSS
- Successfully implemented unit level policy updates and established 24/7 operations
- Effectively managed accounts for all USTRANSCOM account holders
- Revitalized a failing COMSEC program by conducting a comprehensive assessment of 24-month requirements and meticulously reconciling 138 documents
- Addressed four critical findings promptly, resulting in a seamless Joint Chiefs of Staff Strategic Arms Verification inspection with zero write-ups
Shift Supervisor / Flight Manager / GDSS UPAM / CAC Reset Custodian
U.S. Air Force (618th Air Operations Center)
01.2016 - 01.2019
- Spearheaded team management, training, and (C2) for 38 personnel in support of 600 daily sorties, executing Offensive Counterair Operations (OCO) and theater exercises
- Led 6-member team as Primary Program Account Manager (UPAM) for GDSS, overseeing 24/7 operations and updating unit level policies to enhance customer service
- Managed accounts for personnel assigned to 618th Air Operations Center (TACC)
- Handpicked to orchestrate C2 operations for the emergency response following Hurricane Maria in Puerto Rico (2017)
- Demonstrated exceptional coordination skills by successfully facilitating 120 missions within a rigorous 3-hour window, enabling the efficient delivery of millions worth of humanitarian aid
JOC Watch NCO / SCIF Security Manager
U.S. Air Force (Defense Threat Reduction Agency)
12.2011 - 01.2016
- Efficiently managed a high-level Secure Compartmented Information Facility (SCIF), overseeing facility planning initiatives and proposing project scope, goals/objectives, and alternatives for modifications
- Key Command and Control (C2) military advisor to the Director of DTRA throughout Weapons of Mass Destruction contingency operations
NCOIC Operations / NCOIC Training
U.S. Air Force (Vance AFB)
05.2007 - 12.2011
- Introduced a groundbreaking program strategically placing officers awaiting pilot training commencement in key roles, resulting in a 80% increase in base-wide manning
- Designed and implemented training scenarios to assess assigned personnel's proficiency in executing mission essential functions in accordance with Command standards, utilizing both technical and managerial external training options
Command Post Flight Controller / Assistant Training Manager
U.S. Air Force (Ramstein Air Base)
05.2004 - 05.2007
- Coordinated emergency response operations, overseeing crisis management efforts for three wings and fostering seamless collaboration among diverse teams
- Oversaw 28 certified flight controllers
- Successfully managed the unit level transition from C2IPS to GDSS, ensuring seamless migration and operational efficiency
- Executed C2 for emergency missions encompassing a fleet of 37 aircraft spanning Europe, Africa, and the Middle East
- Specialized in tactical responses, distinguished visitor (DV) assistance, airlift, and aeromedical evacuation with a focus on operational excellence
Education
Non-Commissioned Officer Course -
Tullahoma, TN06.2017
Associate in Arts (A.A.) - Information Systems Technology
Community College of the Air Force
Montgomery, ALProfessional Military Education - undefined
Belleville, IL03.2016
Professional Military Education - undefined
Chantilly, VA03.2012
Professional Military Education - undefined
Enid, OK10.2009
Professional Military Education - undefined
Panama City, FL02.2009
Professional Military Education - undefined
Universal City, TX08.2008
Airman leadership School - undefined
Altus, OK04.2008
Command Post Apprentice Course - undefined
Biloxi, MS04.2004
Skills
- Emergency Management and Crisis Response
- Data Management and Information Systems Technology
- Aircraft Operations and Management
- Leadership and Team Management
- Adaptability and Flexibility
- Communication
- Coordination and Collaboration
- Program and Time Management
- Strategic Planning
Awards
- 12/01/14, Junior Enlisted member of the Year
- 12/01/14, Junior Enlisted Member of the Quarter
- 04/01/09, Command Post Controller of the Month
- 04/01/08, Airman Leadership School Academic Achievement Award
- 12/01/06, 86th AW Staff Agency Airman of the Year
- 10/01/06, Command Post Performer of the Month
- 09/01/05, 86th AW Staff Agency Airman of the Quarter
- 08/01/05, Command Post Performer of the Month
- 04/01/04, CP Apprentice Course Distinguished Graduate
Medals
- Joint Service Commendation Medal with 1 Oak Leaf Cluster
- Air and Space Commendation Medal with 1 Oak Leaf Cluster
- Joint Service Achievement Medal with 1 Oak Leaf Cluster
- Joint Meritorious Unit Award with 2 Oak Leaf Clusters
- Air and Space Outstanding Unit Award with Bronze 'V' and 2 Oak Leaf Clusters
- AF Good Conduct Medal with 5 Oak Leaf Clusters
- National Defense Service Medal
- Global War on Terrorism Expeditionary Medal
- Global War on Terrorism Service Medal
- Air & Space Campaign Medal
- Air & Space Overseas Ribbon Short Tour
- Air & Space Overseas Ribbon Long Tour
- Air & Space Expeditionary Service Ribbon with Gold Border
- Air & Space Longevity Service Award with 4 Oak Leaf Clusters
- NCO PME Graduation Ribbon
- Air & Space Training Ribbon
Timeline
GDSS Functional Help Desk Technician
Pioneer Technologies Contractor
02.2024 - Current
NCOIC C2 Operations / GDSS UPAM / NCOIC COMSEC / NCOIC C2 Systems / DDR Trusted
U.S. Air Force (375th/932nd Wing Command Post)
01.2022 - 01.2024
NCOIC Reports / GDSS UPAM / NCOIC COMSEC
U.S. Air Force (U.S. Transportation Command)
01.2019 - 01.2022
Shift Supervisor / Flight Manager / GDSS UPAM / CAC Reset Custodian
U.S. Air Force (618th Air Operations Center)
01.2016 - 01.2019
JOC Watch NCO / SCIF Security Manager
U.S. Air Force (Defense Threat Reduction Agency)
12.2011 - 01.2016
NCOIC Operations / NCOIC Training
U.S. Air Force (Vance AFB)
05.2007 - 12.2011
Command Post Flight Controller / Assistant Training Manager
U.S. Air Force (Ramstein Air Base)
05.2004 - 05.2007
Associate in Arts (A.A.) - Information Systems Technology
Community College of the Air Force
Professional Military Education - undefined
Professional Military Education - undefined
Professional Military Education - undefined
Professional Military Education - undefined
Professional Military Education - undefined
Airman leadership School - undefined
Command Post Apprentice Course - undefined
Non-Commissioned Officer Course -
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