Todd Mesch
Chicago
Summary
Dynamic Client Service Lead at Circana with a proven track record in project management and client relationship management. Expert in enhancing data integrity and delivering high-quality client solutions. Recognized for driving successful change events and fostering team development, ensuring seamless execution of complex projects and superior client satisfaction.
Overview
26
26
years of professional experience
Work History
Client Service Lead
Circana
Chicago
04.2000 - Current
- Built and maintained strong client relationships by fostering trust, ensuring alignment, and acting as a strategic partner between Circana and clients.
- Deliver flawless execution of client deliverables by ensuring all outputs are on time, accurate, and aligned with client expectations.
- Manage client requested change events by translating requirements and partnering with internal teams to ensure seamless and timely execution.
- Provided ongoing client support by educating users on Unify functionality, interpreting and applying insights, and delivering timely monthly and ad hoc reports.
- Trained client teams on Unify, covering navigation, measure usage, and attribute/hierarchy application, enhancing client adoption and data literacy.
- Improve data integrity by executing accurate item attribution through the New Item Review process, Restatements, and CIP workflows, resulting in clean and reliable data models.
- Oversee annual geography restatement projects, ensuring all milestones, validations, and deliverables are completed accurately and on schedule.
Delivery Operations Consultant
Circana
Chicago
03.2014 - 05.2025
- Managed client and account team relationships to ensure deliverables met expectations, coordinated global action items, and maintained clear communication.
- Resolve client issues quickly by partnering with cross-functional teams, communicating resolutions, and identifying trends to drive process improvements.
- Lead new client change requests by developing project timelines, coordinating support teams, defining responsibilities, and ensuring all milestones and deliverables are met accurately and on time.
- Identified and implemented process improvements and best practices, enhancing delivery quality and operational efficiency.
- Led annual projection restatement projects, providing guidance and subject-matter expertise while managing timelines and deliverables.
- Lead, mentor, and develop direct reports and offshore teams, ensuring efficient execution, strong performance, and long-term talent growth.
- Serve as the category expert for protein products, advising clients on hierarchy and attribute design to improve data structure, usability, and analysis.
- Maintain and update client databases by ensuring accurate onboarding of new products and delivering validated datasets on schedule.
- Contribute to special projects aimed at strengthening existing workflows, including enhancements to the Client Incident Process.
Consultant – Restatement Team
Circana
Chicago
01.2011 - 02.2014
- Led complex restatement process across multiple departments to transition all Circana databases to new projection system by managing cross-functional support teams and ensuring clear communication of project timelines and responsibilities.
- Developed project plans and schedules for client upgrades to new projection system by consulting with client teams on desired timelines and coordinating resources across cross-functional teams for effective restatement execution.
- Created multiple web base trainings for cross-functional teams and lead in person weeklong trainings to the cross-functional teams to ensure personal has knowledge to perform the restatement process.
- Led projects to identify gaps in restatement process, enhancing overall efficiency and effectiveness.
Project Manager – Liquid Data
Circana
Chicago
06.2010 - 12.2010
- Led cross-functional team in designing and implementing custom databases to meet client specifications.
- Work with clients to determine optimal design on their custom database.
- Liaison between client team and technical team to ensure client’s business needs are understood by technical team.
- Developed processes and procedures for Liquid Data platform to enhance operational efficiency.
- Created training documentation on Master Database Management and conducted training sessions for off-shore team.
Project Manager – New Business
Circana
Chicago
06.2007 - 05.2010
- Acted as Single Point of Contact for new clients during set-up and transition processes, facilitating smooth onboarding.
- Managed stub owners and data process owners throughout the set-up process to facilitate an on-time, quality delivery for new business.
- Managed quality control of new databases, ensuring accurate placement of clients’ and competitors’ items.
- Collaborated with new clients to establish a hierarchy aligning with their finance and marketing objectives.
- Received nominations for the Lead the Way award due to exceptional performance.
Project Manager – Restatement Process
Circana
Chicago
01.2005 - 11.2007
- Led a year-long restatement initiative to upgrade all databases to an improved projection system, including project scheduling, resource planning, and ensuring trained staffing availability.
- Managed and trained 15-member offshore team in executing restatement process, ensuring on-time delivery of client outputs.
- Directed performance improvement program by evaluating trainee proficiency, providing feedback, and defining development plans to enhance team capability.
- Oversaw cross-departmental change management to streamline communication between Circana teams and clients, improving handling of delivery requests and strengthening service execution.
Category/Client Analyst
Circana
Chicago
04.2000 - 01.2005
- Ensured timely and accurate delivery of services for clients in consumer packaged goods and syndicated data, enhancing client satisfaction and trust.
- Developed and maintained client databases to track and analyze product performance across multiple markets, enabling data-driven decision-making.
- Mentored offshore analysts by training on company procedures and assessing readiness, resulting in improved team integration and performance.
Education
B.S. - Agriculture, Consumer Economics
University of Illinois
Champaign/Urbana05-1999
Skills
- Client management
- Stakeholder engagement
- Project management
- Change management
- Service delivery
- Training development
- Data integrity
Volunteer Experience
Ravenswood Elementary, Chicago, IL, Track and Cross-Country Coach, 09/01/21, Present, Coached 5th–8th grade Cross Country (Fall) and Track teams (Spring), providing training, mentorship, and skill development for student-athletes., Annual Dodgeball Tournament, 01/01/22, 01/31/22, Led planning and execution of a large-scale dodgeball fundraising tournament, including team recruitment, volunteer coordination, event facilitation, emcee duties, and post-event activities.
Timeline
Delivery Operations Consultant
Circana
03.2014 - 05.2025
Consultant – Restatement Team
Circana
01.2011 - 02.2014
Project Manager – Liquid Data
Circana
06.2010 - 12.2010
Project Manager – New Business
Circana
06.2007 - 05.2010
Project Manager – Restatement Process
Circana
01.2005 - 11.2007
Client Service Lead
Circana
04.2000 - Current
Category/Client Analyst
Circana
04.2000 - 01.2005
B.S. - Agriculture, Consumer Economics
University of Illinois