Tobias Jones
Chicago
Summary
Adept at ensuring safety and providing exceptional service, I leveraged electronic surveillance and customer service skills at Rainbow Shops and other notable employers. Excelled in roles requiring vigilance and empathy, significantly enhancing security protocols and customer satisfaction. Specialized in premises patrol and effective communication, consistently prioritizing client and customer needs.
Overview
27
27
years of professional experience
Work History
Security Officer
Rainbow Shops
Chicago
08.2011 - Current
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Observed patrons and customers to quickly address security situations.
Customer Service Assistant
Chicago Transit Authority, CTA
Chicago
02.2000 - 08.2011
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Provided excellent customer service by addressing customer inquiries and resolving complaints in a timely manner.
Patient Transport Aide
University of Chicago Hospital
Chicago
06.1998 - 06.2001
- Responded to transport requests promptly, prioritizing based on patient needs and medical staff instructions.
- Transported patients from the Emergency Department to the home room in the hospital for an extended stay.
- Disinfected or sterilized equipment or supplies using germicides or sterilizing equipment.
Education
High School Diploma -
Corliss High School
Chicago, IL07-1996
Skills
- Arrest procedures
- Electronic surveillance
- Metal detector operation
- Premises patrol
- Customer service
- Identification management
- Mortuary collaboration
- Patient-transport equipment
Timeline
Security Officer
Rainbow Shops
08.2011 - Current
Customer Service Assistant
Chicago Transit Authority, CTA
02.2000 - 08.2011
Patient Transport Aide
University of Chicago Hospital
06.1998 - 06.2001
High School Diploma -
Corliss High School