Toatesha Jackson
Chicago
Summary
Detail-oriented and people-focused professional with 10+ years of experience in customer service, supervision, and operations within regulated, fast-paced environments. Currently pursuing an Associate degree in Human Resource Management with hands-on experience in staff supervision, documentation, policy compliance, confidentiality, and client support. Proven ability to manage records, resolve complex issues, communicate program information clearly, and support diverse populations.
Overview
13
13
years of professional experience
Work History
Patient Access Representative
St. Bernard healthcare
09.2021 - 12.2025
- Utilized Epic software patient records, update demographic information, and support daily registration processes.
- Registration patients and completed check-in and out procedures while ensuring a positive patient experience.
- Verified insurance coverage and eligibility to ensure accurate billing and minimize claim denials.
- Scheduled appointment and coordinated patient services while maintaining provider schedules and availability.
- Maintained accurate data entry and documentation in compliance with organizational polices and healthcare.
- Provided exceptional customer service by assisting patients with questions, concerns, and registration requirements. Accurate data entry and maintenance of patient.
Housekeeping Supervisor
Virgin Hotels
Chicago, IL
05.2017 - 08.2021
- Supervised daily operations and supported staff while ensuring compliance with organizational policies, procedures, and service standards.
- Maintained accurate documentation related to scheduling, attendance, performance, and corrective actions.
- Addressed employee and guest concerns by assessing situations, identifying needs, and implementing appropriate solutions or referrals.
- Coordinated with multiple departments to ensure timely service delivery and resolution of issues.
- Assisted with onboarding and training of new employees, ensuring understanding of policies, expectations, and procedures.
- Handled sensitive employee and guest information with discretion, maintaining confidentiality and data accuracy.
Service Desk Agent
Virgin Hotels
Chicago, IL
02.2019 - 05.2020
- Served as a primary point of contact for guests and staff, responding to inquiries, concerns, and service requests in a professional and timely manner.
- Assessed issues, gathered relevant information, and determined appropriate resolutions or referrals in accordance with established policies.
- Maintained and updated electronic records, service logs, and account information with accuracy and confidentiality.
- Explained policies, procedures, and available services clearly to individuals to ensure understanding and compliance.
- Managed financial transactions and account settlements while adhering to internal controls and documentation requirements.
- Coordinated with housekeeping, maintenance, and management to ensure effective service delivery.
- Documented incidents, complaints, and service outcomes for follow-up and quality assurance.
Housekeeping Supervisor
Fieldhouse Jones
Chicago, IL
01.2015 - 05.2017
- Supervised daily operations and provided guidance to staff to ensure compliance with service standards, policies, and procedures.
- Supported HR-related functions including employee onboarding, scheduling, attendance tracking, and disciplinary documentation.
- Maintained accurate records related to staff performance, corrective actions, and operational reports.
- Addressed employee concerns by assessing issues, providing guidance, and escalating matters appropriately when needed.
- Assisted with training and mentoring new and existing staff to ensure understanding of job duties and organizational expectations.
- Collaborated with management to resolve operational challenges and support efficient service delivery.
- Promoted a positive and respectful work environment through consistent communication, coaching, and feedback.
- Ensured confidentiality when handling employee information and internal documentation.
Customer Service Associate
The Home Depot
Evanston, IL
09.2012 - 10.2014
- Assisted customers with inquiries, transactions, returns, and service concerns in a fast-paced retail environment.
- Assessed customer needs and provided accurate information or referrals in accordance with company policies and procedures.
- Maintained accurate records for transactions, returns, and service requests.
- Performed data entry, filing, and documentation duties to support daily operations.
- Resolved customer concerns through problem-solving, clear communication, and adherence to established guidelines.
- Worked collaboratively with team members and supervisors to ensure efficient service delivery.
- Demonstrated professionalism and patience when assisting individuals experiencing frustration or stress.
- Followed confidentiality and data accuracy standards when handling customer and payment information.
Education
Associate's degree - Human Resource Management
DeVry University
Elgin, IL12-2026
Diploma - undefined
Computer System Institute
Chicago, IL01-2012
undefined
John Marshall High School
Chicago, IL01-2010
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Problem-solving
- Team leadership
- Staff training and development
- Documentation and reporting
- Shift scheduling
- Payroll administration
- Team performance management
Timeline
Patient Access Representative
St. Bernard healthcare
09.2021 - 12.2025
Service Desk Agent
Virgin Hotels
02.2019 - 05.2020
Housekeeping Supervisor
Virgin Hotels
05.2017 - 08.2021
Housekeeping Supervisor
Fieldhouse Jones
01.2015 - 05.2017
Customer Service Associate
The Home Depot
09.2012 - 10.2014
Diploma - undefined
Computer System Institute
undefined
John Marshall High School
Associate's degree - Human Resource Management
DeVry University