Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Trevon Williams

Dolton,IL

Summary

Dynamic professional with extensive experience at FedEx as a Package Handler Trainer, excelling in team leadership and training. Proven ability to enhance employee retention through effective coaching and performance monitoring. Skilled in compliance with safety regulations and fostering a culture of continuous learning, ensuring operational excellence and high-quality service delivery. Experienced with training and developing package handling teams. Utilizes in-depth knowledge of safety procedures and efficient workflows to improve operational performance. Track record of fostering team collaboration and ensuring adherence to best practices. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Leader

Walgreens
06.2025 - Current
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Package Handler Trainer

FedEx
10.2023 - 03.2025
  • Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
  • Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
  • Collaborated with management to address specific skill gaps and tailor training programs accordingly.
  • Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
  • Provided ongoing support and guidance to fellow trainers as needed, sharing insights gained through experience in order to enhance overall training quality across the department.
  • Promoted continuous learning among staff members, encouraging them to seek out opportunities for professional development both internally and externally.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Cleaned and maintained production area and equipment.

Kitchen Manager/Station Cook

Conscious Plates
08.2021 - 08.2023
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Checked and tested foods to verify quality and temperature.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Ensure food is stored and cooked at correct temperature by regulating ovens, stove tops, grills, and fryers.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Cashier Team Lead

Taco Bell
06.2017 - 01.2023
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Streamlined cashier operations for improved productivity and reduced wait times.

Education

Highschool -

Thornridge Highschool
15000 Cottage Grove Ave.
05.2021

Skills

  • Facilities Planning
  • Multitasking and Organization
  • Sanitation
  • Training
  • Customer Service
  • Team Leadership
  • Performance Monitoring
  • Attention to Detail
  • Station Preparation
  • Kitchen Equipment Operation
  • Performance Improvement
  • Food Preparation Management
  • Anticipating Problems
  • POS Terminal Operation
  • Workflow Optimization
  • Order Accuracy

Certification

  • Illinois Food Handler Training - expires 2025-11-01
  • Area of expertise License - Timeframe
  • Licensed Job Title - Timeframe
  • Certified Job Title, Company Name - Timeframe
  • Area of certification, Company Name - Timeframe
  • Area of certification Training - Timeframe

Timeline

Shift Leader

Walgreens
06.2025 - Current

Package Handler Trainer

FedEx
10.2023 - 03.2025

Kitchen Manager/Station Cook

Conscious Plates
08.2021 - 08.2023

Cashier Team Lead

Taco Bell
06.2017 - 01.2023

Highschool -

Thornridge Highschool

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Trevon Williams