TIVKAA DAVID TORKULA
Chicago
Summary
Developed exceptional interpersonal and problem-solving skills in customer-focused environment. Proven ability to handle customer inquiries, resolve complaints, and provide tailored solutions. Seeking to transition into new field, leveraging experience in customer relationship management and efficient issue resolution.
Overview
7
7
years of professional experience
Work History
Warehouse Worker
Amazon
11.2024 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Customer Care Representative
Call Experts
05.2023 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Logged call information and solutions provided into internal database.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
Manager
The Urbancraft
02.2019 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved marketing to attract new customers and promote business.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Attorney
JD Ugbah & Associates
03.2019 - 02.2023
- Managed complex caseloads effectively by prioritizing tasks and keeping organized records of case materials.
- Developed strong working relationships with opposing counsel, fostering a collaborative environment for dispute resolution.
- Researched and interpreted laws, rulings and regulations to advise clients on business and legal transactions.
- Developed strategies to resolve cases in client's best interest.
- Developed legal strategies to protect client interests and resolve disputes.
- Drafted and reviewed contracts for clients, ensuring accuracy and compliance with applicable laws while protecting their interests.
- Conducted thorough due diligence investigations to uncover critical information pertinent to clients'' legal matters.
- Provided pro bono services to underrepresented populations within the community, ensuring access to quality legal representation for all individuals regardless of income level or background status.
- Advised corporate clients on risk management strategies, minimizing legal exposure and potential litigation.
- Drafted and reviewed legal documents for precision, preventing potential legal vulnerabilities.
- Enhanced firm's reputation by consistently delivering high-quality legal services.
- Analyzed legal documents and identified pertinent issues for clients.
Intern
Asset Management Corporation
01.2018 - 12.2018
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Master of Arts - Public Safety Administration
Western Illinois University
Macomb, IL05.2025
Master of Laws - LAW
Igbinedion University Okada
Edo State, Nigeria 11.2019
BL - Law
NIGERIAN LAW SCHOOL
LAGOS, NIGERIA11.2017
LLB - Law
Igbinedion University Okada
Edo, Nigeria11.2016
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Warehouse safety
- Loading and unloading
- Heavy lifting
- Order picking
- Clear communication
Timeline
Warehouse Worker
Amazon
11.2024 - Current
Customer Care Representative
Call Experts
05.2023 - 08.2023
Attorney
JD Ugbah & Associates
03.2019 - 02.2023
Manager
The Urbancraft
02.2019 - 08.2023
Intern
Asset Management Corporation
01.2018 - 12.2018
Master of Arts - Public Safety Administration
Western Illinois University
Master of Laws - LAW
Igbinedion University Okada
BL - Law
NIGERIAN LAW SCHOOL
LLB - Law
Igbinedion University Okada
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