Tinni Liu
Belleville
Summary
Dynamic, bilingual undergraduate in International Business and Finance, aiming for a full-time position in a global organization to apply creativity, financial insights, and customer service skills towards fostering long-term value and strategic development.
Overview
10
10
years of professional experience
Work History
Pharmacy Customer Service Agent
Walgreens
Belleville
03.2023 - Current
- Dispensed and processed prescription orders in accordance with pharmacy protocols and HIPAA regulations
- Managed insurance claim submissions, resolving coverage issues to improve patient experience and reimbursement accuracy
- Conducted inventory checks, monitored pharmaceutical stock levels, and facilitated supplier order reconciliation
Customer Service Associate
Walgreens
Belleville
12.2022 - 03.2023
- Provided high-level customer service by managing inquiries, processing transactions, and resolving issues across multiple platforms
- Supported daily store operations, including merchandising, fulfillment, and store presentation
- Reinforced company values and enhanced customer loyalty through dependable and informed service
Operations Manager
XINLIN INC
Belleville
01.2019 - 06.2022
- Played a key role in securing over $300,000 in COVID-19-related business loans and grants, preparing documentation, applications, and compliance records
- Maintained comprehensive financial oversight, including daily revenue tracking and preparation of monthly accounting reports
- Designed and launched the restaurant's digital platform, improving online accessibility and expanding customer engagement
- Negotiated and established third-party delivery service partnerships (e.g., Doordash, Uber Eats), driving revenue growth
- Managed hiring, scheduling, and performance reviews for a team of six, while leading continuous service improvement initiatives
Waitstaff Team Member
XINLIN INC
Belleville
05.2015 - 12.2018
- Delivered responsive and courteous service in a high-traffic environment, building long-term customer rapport
- Assisted in day-to-day operations, including seating coordination, order accuracy, and shift transitions
- Supported administrative efforts by contributing to internal reporting and staff resource allocation
Education
Bachelor of Science - International Business and Finance
Saint Louis University - Richard A. Chaifetz School of Business
St. Louis, MO05.2025
Skills
- R programming
- Microsoft Excel certified
- BMC certified
- Customer relationship management (CRM)
- Decision-making
- Business development
- Payment processing
- Financial analysis
- Time management
- Verbal and written communication
- Adaptability and flexibility
- Dispute resolution
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Chinese (Fuzhounese)
Native/ Bilingual
Spanish
Limited
Timeline
Pharmacy Customer Service Agent
Walgreens
03.2023 - Current
Customer Service Associate
Walgreens
12.2022 - 03.2023
Operations Manager
XINLIN INC
01.2019 - 06.2022
Waitstaff Team Member
XINLIN INC
05.2015 - 12.2018
Bachelor of Science - International Business and Finance
Saint Louis University - Richard A. Chaifetz School of Business