Tina Tucker
Carrollton
Summary
Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.
Overview
17
17
years of professional experience
Work History
Operations Support Associate
Ameren Illinois
Jerseyville
09.2023 - 03.2025
- Responsible for coordinating duties associated with the gas and electric departments. Liaison between supervisors, crews, and other departments with Ameren. Tracking schedules, investigating, and completing jobs after field work is done. Support and complete any and all tasks to assist operations, both gas and electric, along with all management regarding daily tasks.
- Solving conflicts and addressing any issues or discrepancies in the information from each program to ensure communication and job information are accurate in order to complete the jobs. Gathering information from multiple computer systems is necessary for accuracy. (CSS, Maximo, OAS, ARCOS, TRIS, CRTS, Map Viewer, JULIE, along with other systems, as needed.) Track and update vehicle, tool, and AED inspections monthly, and record them in the appropriate system.
- Tracking, entering with accuracy, and verifying time cards for all field employees based on the actual normal daily schedule, and overtime based on emergency call-outs. Maintain duty rotations and scheduling in ARCOS to coordinate with dispatch. Monitor and conduct bi-monthly audits on each employee to maintain record integrity for their accrued and used time off.
Personnel Liaison
Secretary of State of Illinois
Springfield
08.2022 - 09.2023
- Successfully communicate with management and co-workers in-house and within the state regarding 47 facilities to provide accurate information regarding employee payroll, deductions, time management, overtime, vacation, leave of absence, and FMLA requests and documentation.
- Solve conflicts and address issues that occur regarding any discrepancies in personnel issues within my region, while maintaining accuracy and confidentiality.
- Collect data and feedback to identify opportunities to help employees manage their resources and time. Help with documentation between management and the Department of Personnel regarding any medical forms, absences, and termination paperwork.
- Monitor and complete monthly audits on each employee to maintain record integrity for their accrued and used time off. Complete a yearly audit on every employee in my region.
Motor Vehicle Regulations Tech II
Secretary of State of Illinois
Springfield
09.2008 - 08.2022
- Maintained quality work with accuracy and customer service as a main objective, both while in the medical department and in the CDL and School Bus/Safe Ride departments. Executed knowledge, troubleshooting, and individual judgment regarding numerous medical conditions that can or may impair drivers and their ability to operate a motor vehicle. Communicating with the public, their physicians, our staff nurse, and board of doctors to determine an individual's ability to safely operate a vehicle.
- Extensive training working with CDL licensing, testing, monitoring results from out-of-state testing, and record integrity for both in-state and out-of-state drivers. Organized work to meet demanding production goals. Completed job reports and spreadsheets daily. Planned, scheduled, and delegated daily work to fellow co-workers while working very closely with the supervisor and managers. Maintained customer satisfaction, focused on addressing customer needs, and resolving concerns. Liaised with the public and management to better understand Illinois drivers' needs and recommend appropriate solutions.
Education
Sociology
Lincoln Land Community College
Springfield, ILSkills
- Data analysis
- Schedule coordination
- Time management
- Payroll administration
- Conflict resolution
- Record keeping
- Customer service
- Team collaboration
- Document management
- Field operations support
- Process improvement
- Multitasking capacity
- Problem solving
References
References available upon request.
Timeline
Operations Support Associate
Ameren Illinois
09.2023 - 03.2025
Personnel Liaison
Secretary of State of Illinois
08.2022 - 09.2023
Motor Vehicle Regulations Tech II
Secretary of State of Illinois
09.2008 - 08.2022
Sociology
Lincoln Land Community College
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