TINA SMITH
Aurora
Summary
Empathetic advocate fostering emotional support and resilience among survivors of domestic violence. Experienced in facilitating support groups and training new staff in crisis intervention techniques, driving improvements in client assistance and advocacy.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
37
37
years of professional experience
Work History
Domestic Violence Victim Advocate
Mutual Ground
Aurora, IL
08.2023 - Current
- Provided emotional support to clients navigating domestic violence situations.
- Collaborated with law enforcement and legal professionals to facilitate client safety plans.
- Conducted risk assessments to identify immediate needs and resources for survivors.
- Assisted clients in accessing housing, financial aid, and counseling services effectively.
- Maintained accurate case documentation to ensure compliance with organizational policies.
- Trained new advocates on best practices for client interaction and crisis intervention processes.
- Maintained detailed case records, contributing to efficient case management processes and improved outcomes for clients.
- Facilitated support groups for domestic violence survivors, promoting healing through shared experiences and mutual empowerment.
- Connected clients with essential social services such as housing assistance, financial aid, and mental health counseling.
- Collaborated with law enforcement and legal professionals to ensure timely and effective advocacy for domestic violence victims.
- Offered emotional support to victims during court proceedings, providing a calming presence in high-stress situations.
- Developed individualized safety plans for clients, resulting in increased personal security and autonomy.
- Conducted thorough case assessments, ensuring the appropriate allocation of resources and referrals for each client.
- Provided crisis intervention services, reducing trauma symptoms among victims in immediate need.
- Documented client progress and activities in accordance with agency policies and procedures.
Food Service Worker
Elior North America
Aurora, IL
08.2021 - 06.2024
- Managed daily food preparation and service operations to ensure high-quality meals for students.
- Trained new staff on safety protocols and food handling procedures to maintain compliance.
- Streamlined inventory management processes, reducing waste and improving supply ordering efficiency.
- Implemented menu modifications based on student feedback, promoting healthier dining options.
- Assisted in maintaining cleanliness and organization of kitchen and dining spaces during peak hours.
- Led initiatives to improve workflow efficiency, enhancing overall productivity within the team.
- Facilitated collaborative team efforts within the cafeteria environment, working closely with fellow Student Food Service Workers and kitchen staff to ensure smooth operations.
- Sanitized kitchen surfaces and washed food prep tools, utensils and equipment.
- Participated in regular inventory checks, ensuring adequate stock levels were maintained without excessive waste or spoilage.
- Demonstrated excellent time management skills by effectively prioritizing tasks during peak service hours without sacrificing quality of care provided to customers.
- Stored and organized incoming food and supplies.
- Chopped or prepared ingredients and cooked food items for meals.
- Set up, broke apart, and cleaned up serving areas at beginning and end of day.
- Managed cash transactions accurately, maintaining accountability for all funds received during shifts.
- Provided exceptional customer service, addressing student inquiries or concerns promptly and professionally.
- Reduced food waste by implementing proper portion control measures while serving meals.
- Assisted with mealtimes by plating food when working serving line.
- Continuously sought opportunities to expand knowledge of food service industry best practices in order to enhance overall performance and contribute positively to the school''s cafeteria operations.
- Monitored food temperature, discarding items not stored correctly.
- Cleaned and maintained work areas, equipment and utensils.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Stocked and rotated food items according to expiration dates.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
3Pl Logistics Manager
Rockpoint Logistics
Aurora, IL
07.1989 - 08.2021
- Complied with company policies, objectives, and communication goals.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Coached and mentored 5 staff members through constructive feedback to develop long-term career goals.
- Conducted employee evaluations and reviews.
- Realigned workflows with changing business demands by evaluating processes and employee strengths.
- Developed position rotation to support continuous improvement and operator development.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Planned and optimized warehouse work processes to improve fulfillment system efficiency.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Kept department on target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated work of 5 employees by offering clear direction and motivational leadership.
- Coordinated work schedules and distributed tasks to 5 employees in the 3PL department.
- Identified business issues, creating customized solutions for individual problems.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Reviewed employee performance every year and delivered constructive feedback to improve weaknesses.
- Mitigated workflow downtime, accurately scheduling enterprise service installation completion.
- Increased team performance from 50% to 100%.
- Provided ongoing training to address staff needs.
- Identified and corrected performance and personnel issues to reduce the impact on business operations.
- Coached and mentored staff members through constructive feedback to develop long-term career goals.
- Enhanced group productivity 100% by developing and implementing new strategies.
- Monitored daily shipping, handling, and receiving to promote smooth operations within the warehouse.
- Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving, and material handling.
- Established and maintained good relations with customers, vendors, and transport companies.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Supervised scheduling for freight and package shipments and managed return and transfer procedures.
- Evaluated procedures, making corrections and changes to reduce safety issues and meet compliance.
- Generated shipping documents, including packing lists and invoices.
- Monitored all processing equipment and machinery for proper start-up, operation, and shut down.
- Researched issues to address shipping errors and packaging mistakes.
- Enforced strict safety procedures and protocols through successful management of warehouse team members.
- Reconciled daily inventory in warehouse management system for tens of thousands of SKUs.
- Provided smooth operations by maintaining communication with supervisors of other departments.
- Planned and arranged logistics required shipments.
- Determined areas in need of improvement and managed resolutions.
- Assisted machine operators with completing, inspecting, and transporting finished pieces.
- Managed all areas of manufacturing, safety, inventory control, and process implementation.
- Planned production operations while establishing priorities and sequences for manufacturing processes.
- Revamped positions and workflow based on individual abilities and production targets.
- Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.
- Achieved on-budget performance and production targets through the management of teams and resources.
- Sorted books, publications and other items according to established procedures.
Education
High School Diploma -
Holly Springs High School
Holly Springs, MSSkills
- Mental health awareness
- Boundaries establishment
- Client confidentiality
- Multicultural sensitivity
- Safety planning
- Self-care practices
- Legal advocacy
- Fundraising strategies
- Shelter arrangements
- Victim advocacy
- Data collection
- Training delivery
- Substance abuse
- Legal support
- Trauma-informed care
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Staff management
- Task delegation
- Staff training and development
- Operations management
- Cross-functional teamwork
- Inventory management
- Regulatory compliance
- Positive attitude
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Adaptability and flexibility
- Case documentation
- Decision-making
- Relationship building
- Patient support
- Documentation skills
- Team building
- Task prioritization
- Client advocacy
- Self motivation
- Behavior management
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Goal setting
- Professionalism
- Disability services
- Crisis intervention
- Emergency response training
- Team leadership
- Complex Problem-solving
Timeline
Domestic Violence Victim Advocate
Mutual Ground
08.2023 - Current
Food Service Worker
Elior North America
08.2021 - 06.2024
3Pl Logistics Manager
Rockpoint Logistics
07.1989 - 08.2021
High School Diploma -
Holly Springs High School