Tina Schroeder
Stillman Valley,IL
Summary
Proven Location Manager with a track record of enhancing team productivity and customer satisfaction at First Student Transportation for over 20 years. Expert in workload planning and team supervision, demonstrated through effective problem-solving and strategic hiring. Achieved significant improvements in safety culture and operational efficiency, showcasing a commitment to excellence and results. Successfully empower employees to grow and reach both personal and professional goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Location Manager
First Student Transportation
03.2022 - Current
- Resolved location-related issues swiftly through effective problem-solving skills, minimizing delays in production schedules.
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
- Managed multiple projects simultaneously, effectively prioritizing tasks and maintaining strict adherence to deadlines.
- Assisted in risk assessments for location, ensuring compliance with health and safety regulations at all times including COVID quarantine.
- Built strong team through proactive recruitment and hiring strategies.
- Increased team productivity by providing clear communication of expectations and deadlines to all involved parties.
- Removed the need for Out-of-Town drivers.
Location Manager
First Student Transportation
07.2013 - 03.2022
- Built strong team through proactive recruitment and hiring strategies.
- Proactively worked to improve safety culture by consistent focus on policies and procedures.
- Road-eo support through State and National competitions.
- Removed the need for Out of Town drivers
Site Manager
Extra Space Storage
08.2008 - 06.2013
- Oversaw all daily office operations and equipment maintenance.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Coordinated with local building inspectors to verify compliance with all building codes and regulations.
- Completed and maintained tenant files in the event a unit would go to auction lawfully, without issues.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Office Manager
Schroeder Lawn Care
02.2002 - 08.2008
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Coached new hires on company processes while managing employees to achieve maximum production.
Location Manager
Laidlaw Education Serv. (currently First Student)
10.1994 - 02.2004
- CDL driver - 10/1994 - 9/1999
- BTW trainer - 9/1999 - 9/1999
- Branch Manager - 9/1999 - 2/2004
- Removed the need for Out of Town drivers.
Education
High School Diploma -
Wheeling High School
Wheeling, IllinoisSkills
- Customer Service
- Team Supervision
- Cultural Awareness
- Slip, Trip, and Fall Prevention
- Workplace inspections
- Safety audits
- Accident investigation
- Workload planning
Certification
- BeSafe Leadership Training, 7/2015
- LSM Orientation & Onboarding 7/2018
- Location Security Liaison program, 6/2024
Timeline
Location Manager
First Student Transportation
03.2022 - Current
Location Manager
First Student Transportation
07.2013 - 03.2022
Site Manager
Extra Space Storage
08.2008 - 06.2013
Office Manager
Schroeder Lawn Care
02.2002 - 08.2008
Location Manager
Laidlaw Education Serv. (currently First Student)
10.1994 - 02.2004
High School Diploma -
Wheeling High School
- BeSafe Leadership Training, 7/2015
- LSM Orientation & Onboarding 7/2018
- Location Security Liaison program, 6/2024
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