Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tina Schnulle

Aurora,IL

Summary

Dynamic administrative professional excelling in team productivity through strategic planning and process improvement, while fostering strong relationships with clients. Recognized for superior performance evaluations and commitment to customer satisfaction, driving operational success and efficiency. Highly organized and detail-oriented with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Administrative Customer Coordinator

Ryder Logistics
06.2016 - Current
  • Gathered and organized materials to support and guide a team of 9.
  • Accurately collected, entered and maintained data on over 150 customers daily.
  • Answer approximately 50 incoming calls and 100 client emails per shift.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Kept high average of performance evaluations.
  • Improved customer satisfaction through application of superior conflict resolution and problem-solving skills.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

3rd Shift Gas Station Attendant

Murphy Express
06.2015 - 06.2016
  • Maintained inventory of all saleable items.
  • Maintained clean and orderly work station.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Built trustful relationships with customers to encourage return visits.
  • Created attractive merchandise displays to entice customers to make purchases.
  • Trained and mentored new employees on company procedures and safety protocols.
  • Facilitated sales of services and goods.

Monitor

Durham School Services
09.2015 - 05.2016
  • Monitored conduct of students on school buses to maintain discipline and safety.
  • Monitored government regulations and standards to provide alignment with company policies and procedures.
  • Attended to needs of students and informed school personnel of unusual behavior or health problems.
  • Communicated with classroom teachers, principals and parents to discuss student backgrounds, medical problems and behaviors.

Teacher's Assistant

Adventures in Learning
07.2012 - 06.2015
  • Supported classroom activities, tutoring, and reviewing work.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Maintained safety and security by overseeing students in recess environments.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.
  • Promoted learning and social development through structured and unstructured playtime.
  • Built constructive and open relationships with families with forthright yet friendly communication.

Education

High School Diploma -

Senior West Aurora High School
Aurora, IL

Skills

  • Recordkeeping
  • Event coordination
  • Decision-making
  • Deadline management
  • Attention to detail
  • Document management
  • Best practices implementation
  • Relationship building
  • MS office / Google Suite / SCALE / SAP / LEAP / Synapse
  • Process improvement

Accomplishments

  • Single handedly streamlined training program that increased productivity by 75%.
  • Customer Relations - Earned highest marks for customer satisfaction.

Certification

  • Future Leader Program , Ryder Logistics - 2024

Timeline

Administrative Customer Coordinator

Ryder Logistics
06.2016 - Current

Monitor

Durham School Services
09.2015 - 05.2016

3rd Shift Gas Station Attendant

Murphy Express
06.2015 - 06.2016

Teacher's Assistant

Adventures in Learning
07.2012 - 06.2015

High School Diploma -

Senior West Aurora High School

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Tina Schnulle