Summary
Overview
Work History
Education
Skills
Timeline
Generic

TINA MAGNUSON

McHenry,IL

Summary

Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.

Overview

21
21
years of professional experience

Work History

Patient Access Specialist

Northwestern Medicine
09.2021 - Current
  • Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally to over 100 patients per day.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Collaborated with clinical staff to ensure seamless coordination of care for patients.
  • Collected and validated patient demographics and insurance information.
  • Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
  • Streamlined front-desk operations for improved patient flow and reduced wait times.
  • Educated patients on available resources, programs, and financial assistance options to optimize their healthcare experience.
  • Trained new staff on hospital processes and procedures.

Front Desk Supervisor

Comprehensive Pain Care
01.2012 - 01.2017
  • Provided administrative support to the physician and ensure the overall daily functions of the office
  • Multitasked under extreme pressure and deadlines to the benefit of the patients and the team
  • Responsible for all front desk duties and daily routines, including patient scheduling, insurance verification, obtaining authorizations, supervising medical records, and handling office supplies.

Registrar 11

Centegra Health Systems
01.2008 - 01.2012
  • Performed inpatient and outpatient registration and scheduling
  • Verified insurance eligibility, collected co-payments and deductibles, and counseled patients on financial issues
  • Adhered to Centegra's core values and principles.

Receptionist

Sherman Family Health Care
01.2006 - 01.2009
  • Handled insurance verification, customer collections, chart preparation, and scheduling
  • Demonstrated duties above and beyond normal job functions, including employee training and managerial responsibilities.

Supervisor

Medical Specialists/M & G Health Associates
01.2003 - 01.2005
  • Ensured the overall daily functions of three offices, including a surgical center
  • Managed physicians' scheduling, supervised employees, and handled patient scheduling, insurance verification, medical records, and customer satisfaction.

Education

High School Diploma -

Prospect High School
Mt. Prospect IL
06.1994

Skills

  • Excellent customer service skill and phone etiquette
  • Highly dependable, excellent attention to detail
  • EMR software, Word, Medical Manager, Medic, STAR, and Epic
  • Team player with a positive attitude
  • Strong work ethic
  • Maintains strict confidentiality
  • Strong interpersonal skills
  • Medical Terminology

Timeline

Patient Access Specialist

Northwestern Medicine
09.2021 - Current

Front Desk Supervisor

Comprehensive Pain Care
01.2012 - 01.2017

Registrar 11

Centegra Health Systems
01.2008 - 01.2012

Receptionist

Sherman Family Health Care
01.2006 - 01.2009

Supervisor

Medical Specialists/M & G Health Associates
01.2003 - 01.2005

High School Diploma -

Prospect High School

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TINA MAGNUSON