Tina Kruzan
Canton
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
World Finance
Canton
09.2021 - 08.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contacted customers about potential service upgrades, new services and account changes.
- Answered customer inquiries via phone, email, and chat.
- Answered inbound calls, chats and emails to facilitate customer service.
- Collected deposits or payments and arranged for billing.
Senior Assistant Manager
Security Finance, Financial Services
Peoria
11.2020 - 06.2022
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Created detailed reports on daily sales activities and identified areas of improvement in store operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed day-to-day operations including opening and closing procedures and cash handling.
- Recruited and trained new employees to meet job requirements.
- Reviewed Credit Reports and made a decision as to lend our customer money or not .
Bar Manager
Steelhorse Watering Hole
London Mills
08.2017 - 11.2020
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Trained new employees to perform duties.
- Poured wine, beer and cocktails for patrons.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Delegated work to staff, setting priorities and goals.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Monitored cash intake to reduce discrepancies.
- Restocked beer and liquor regularly and after special events.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Home Health Aide
Department of Human Services
Canton
03.2013 - 08.2017
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Tracked and reported clients' progress based on observations and conversations.
- Administered prescribed medications under direction from physician.
- Planned, prepared or served meals to patients according to prescribed diets.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Recognized emergency situations and implemented appropriate procedures.
- Provided companionship and monitored health condition of clients.
Medical Assistant
Proctor First Care
Peoria
11.2010 - 06.2012
- Kept facility stocked with necessary supplies, equipment and instruments.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted back office patient processes to reduce office wait times.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Educated patients about medications, procedures and physician's instructions.
- Incorporated outside records into charts and EHR.
- Administered injections, medications and treatments as directed by the physician.
- Administered medications under physician's supervision.
- Positioned patients properly during examination or treatment for comfort and safety.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Handled general office duties to support administrative staff during peak hours.
- Filed insurance claims forms in accordance with applicable regulations.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
Education
Graduate Certificate - Medical Assistant
Midwest Technical Institute
East Peoria, IL05-2010
Skills
- Customer service
- Database management
- Report generation
- Payment processing
- Sales support
- Conflict resolution
- Customer relationship management
- Team building
- Employee training
- Effective communication
- Attention to detail
- Time management
- Data entry
- Inventory management
- Resourcefulness
- Communication skills
- Call escalation
- Inbound call management
- Recordkeeping strengths
- Calm and professional under pressure
- Multitasking
- Typing 35 wpm
Timeline
Customer Service Representative
World Finance
09.2021 - 08.2023
Senior Assistant Manager
Security Finance, Financial Services
11.2020 - 06.2022
Bar Manager
Steelhorse Watering Hole
08.2017 - 11.2020
Home Health Aide
Department of Human Services
03.2013 - 08.2017
Medical Assistant
Proctor First Care
11.2010 - 06.2012
Graduate Certificate - Medical Assistant
Midwest Technical Institute